Civic Services Clerk: Births And Deaths – Tshwane – Department Of Home Affairs

About the Role

The Department of Home Affairs is seeking a dedicated Civic Services Clerk for Births and Deaths, based at its Head Office in Tshwane. In this vital role, you will ensure the accurate processing of birth and death applications, contributing significantly to the integrity of population records in South Africa. Your work will directly impact the lives of families, helping them secure essential documentation during significant moments in their lives.

As a Civic Services Clerk, you will be part of a team committed to upholding the standards of public service. Your responsibilities will include capturing, verifying, and maintaining essential records while collaborating with front office staff to ensure timely processing. This role is not just a job; it’s an opportunity to serve your community and enhance the quality of service delivery in the public sector.

About the Department

The Department of Home Affairs plays a crucial role in managing the civil registration process in South Africa. Its mission is to provide efficient and accessible services related to identity, citizenship, and travel documentation. Working within this department means being part of a larger effort to maintain the integrity of vital statistics and civil services, ensuring that every citizen has access to their rights and responsibilities. The work done here is integral to the nation’s social fabric, making it a meaningful and rewarding environment.

What You’ll Do

• Administer birth and death applications for clients in the back office.
• Receive, capture, verify, and process applications accurately and promptly.
• Ensure the authenticity and completeness of supporting documents to maintain data integrity.
• Update and maintain birth and death records in the Department of Home Affairs systems.
• Liaise with Civics Front Office staff regarding application statuses.
• Perform end-of-day duties to capture performance statistics as required.
• Notify Local Offices for the printing of unabridged certificates and update systems as necessary.
• Identify and report any irregularities or suspected fraudulent activities.
• Foster good relationships with clients and stakeholders to enhance service delivery.

What You’ll Need

• An undergraduate qualification in Public Administration, Public Management, Operations, or Business Management at NQF Level 6.
• One year of relevant experience in an administrative or client service environment.
• Knowledge of Births and Deaths Registration and related legislation.
• Competence in client orientation, records management, and problem-solving.
• Strong communication, planning, and decision-making skills.
• Proficiency in computer literacy and business report writing.

How to Apply

Applications compliant with the “Directions to Applicants” above, must be submitted online at the application portal provided below.