About the Role
The Chief Network Controller position at the Department of Information and Communication Technology in Polokwane, Limpopo, plays a crucial role in supporting the technology backbone of public service. This position is designed for individuals who are passionate about Information Technology and are eager to make a tangible impact in their community. By providing essential IT user support, you will help ensure that all government employees have the tools they need to carry out their responsibilities effectively. Your contributions will directly enhance the efficiency of services available to the public, making a significant difference in the lives of South Africans.
In this role, you will be at the forefront of maintaining IT security and infrastructure. You will be responsible for troubleshooting technical issues, managing server operations, and ensuring that all applications are running smoothly. Your work will not only protect sensitive information but will also contribute to the overall effectiveness of government operations in Limpopo. The importance of this role cannot be overstated, as it supports the core functions of various public services that citizens rely on daily.
About the Department
The Department of Information and Communication Technology is dedicated to transforming the way government operates through technology. Its mission is to provide innovative IT solutions that enhance service delivery across all levels of government. Working in this department means being part of a team that prioritizes the effective use of technology to improve the lives of South Africans. The department is at the heart of ensuring that public services are accessible, efficient, and secure, making your role as a Chief Network Controller vital to its success.
What You’ll Do
- Provide IT user support to clients, resolving calls, queries, or issues as they arise.
- Log IT support calls on the Information Technology Service Management (ITSM) system.
- Ensure IT security by installing and updating antivirus software and managing user logins.
- Identify IT requirements and advise clients on equipment procurement.
- Maintain and inspect switches and network points, ensuring compliance with quality standards.
- Verify warranty status of ICT equipment before allocation.
- Monitor and maintain all IT applications to ensure daily functionality.
- Provide server management services, including access monitoring and inventory management.
- Troubleshoot and install hardware and software, assisting with LAN infrastructure planning and implementation.
What You’ll Need
- A Grade 12 Certificate and a National Diploma in Computer Sciences, Information Technology, or a related field (NQF Level 6).
- A minimum of 2 years of relevant experience in IT support, including hardware, software, and network support.
- Experience in IT technical support and network management.
- A valid driver’s license.
- Strong knowledge of Information and Communications Technology (ICT) goods and services, along with relevant policies and acts.
- Excellent planning, organizing, communication, and interpersonal skills.
- Advanced computer literacy and project management abilities.
How to Apply
Applications can be submitted by hand delivery during office hours to: 61 Biccard street, Polokwane, 0700 or by email to [email protected]
Requirements
Minimum requirements: Applicants must be in possession of a Grade 12 Certificate and National Diploma in Computer Sciences / Information Technology or related equivalent qualifications (NQF Level 6).Minimum of 2 years relevant experience in Information Technology (IT) Support.
Experience with hardware and software.
Experience in network support.
Experience in IT technical support.
Appropriate network management experience.
A valid driver’s licence.
Job related knowledge: Technical aspects of Information and Communications Technology (ICT) goods and services.
Information Technology Acts and Policies.
Government ICT systems.
Understanding management of information and the formal reporting system.
Internal systems change control.
Project management principles and tools.
Job related skills: Planning and Organising.
Communication (verbal and written).
Advanced computer literacy.
Project management.
Interpersonal relations.
The ability to work efficiently and effectively at all times.
Job Duties
Provide IT user support to clients (office).Resolve IT support calls, queries or issues as they arise.
Log IT support calls on Information Technology Service Management (ITSM).
Render IT security.
Ensure a secure environment by installation and uploading antivirus software.
Ensure that users log on to the workstation using passwords.
Install and update Anti-virus software to all workstations.
Identify IT requirements.
Advise clients on IT equipment procurement.
Inspect all the switches and network points.
Ensure that all ICT related work is done according to agreed standard and quality.
Verify the warranty of ICT equipment before allocation.
Maintain IT applications.
Ensure that all applications are up and running daily.
Uninstall unwanted applications on the workstation.
Provide server management services.
Monitor access to server rooms.
Maintain inventory of all server room related equipment.
Monitor Local Area Network (LAN) performance and report any anomalies.
Maintain networks and hardware.
Install and troubleshoot hardware and software.
Assist with planning, design, implementation, and maintenance of LAN infrastructure.
