Assistant Director: Service Delivery Improvement – Pretoria – Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking a dedicated and passionate individual for the role of Assistant Director: Service Delivery Improvement, based in Pretoria, Gauteng. This position plays a crucial part in enhancing the quality of public services that directly impact the lives of South Africans. By developing and implementing effective service delivery models, you will help ensure that the department meets the needs and expectations of the community, fostering a more responsive and accountable public service.

In this vital role, you will facilitate change management interventions and coordinate initiatives that uphold the Batho Pele principles, which emphasize putting citizens first. Your contributions will not only improve internal processes but also enhance client satisfaction and trust in the public service. This opportunity is perfect for someone looking to make a difference while working within a supportive and purpose-driven environment.

About the Department

The Department of Public Service and Administration (DPSA) is committed to promoting a professional, accountable, and efficient public service in South Africa. With a mandate to implement policies that drive service excellence and support the overall development of the public sector, the DPSA plays a pivotal role in ensuring that government services are effectively delivered to the citizens. Working in this department means being part of a team that strives for continuous improvement and innovation in service delivery, thus making a meaningful impact on the community.

What You’ll Do

• Facilitate the development and implementation of service delivery models for the department.
• Coordinate change management interventions and respond to related requests.
• Advise on the appointment of external change management specialists as needed.
• Review and update Service Delivery Improvement Plans (SDIPs), consolidating inputs from various branches.
• Coordinate service excellence awards and prepare for awards ceremonies.
• Conduct client satisfaction surveys and coordinate Batho Pele awareness campaigns.
• Monitor the implementation of Batho Pele strategies and facilitate training for middle and senior managers.
• Compile and submit quarterly reports on service delivery initiatives and compliance.

What You’ll Need

• A Grade 12 Certificate and a National Diploma in Business Administration, Public Administration, or a related field (NQF Level 6).
• A minimum of 3 years of experience in organizational development and service delivery improvement.
• A valid driver’s license is required.
• Strong computer literacy and excellent verbal and written communication skills.
• Skills in monitoring, evaluation, facilitation, and report writing.
• Ability to work collaboratively within a team and engage with diverse stakeholders.

How to Apply

Applications can be submitted by hand delivery during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park, Pretoria, 0002 or by email to [email protected].