Assistant Director: Presidential Hotline – Pretoria – Office Of The President

About the Role

The Presidential Hotline is seeking an Assistant Director to join its dedicated team in Pretoria. This vital role is centered around ensuring the efficient logging and monitoring of cases that come through the Hotline, which serves as a direct line for citizens to communicate their concerns and experiences to the government. By providing support to the Presidential Hotline Directorate, you will play a crucial part in enhancing the accountability and responsiveness of public services in South Africa. Your contributions will significantly impact community trust in government and foster a culture of transparency and effective communication.

In Pretoria, a city known for its rich history and vibrant culture, this role offers a unique opportunity to engage with a diverse set of stakeholders, including national departments and provinces. The work you do will ensure that complaints are tracked and addressed promptly, reinforcing the importance of citizen engagement in the public service. This is not just a job; it is a chance to make a difference in the lives of South Africans by ensuring their voices are heard and acted upon.

About the Department

The Presidential Hotline operates under the umbrella of the Office of the President, focusing on enhancing service delivery and accountability within the public sector. The department’s mission is to provide a platform for citizens to voice their concerns, thereby fostering a more responsive and accountable government. Working here means being part of a team that values integrity, transparency, and the importance of citizen engagement in shaping public policy and service delivery.

What You’ll Do

• Support the logging and tracking of cases received through the Presidential Hotline
• Monitor and evaluate the effectiveness of responses from national departments and provinces
• Assist in research and knowledge management to improve service delivery
• Provide administrative support to various projects within the Hotline Directorate
• Manage communication efforts to keep stakeholders informed and engaged

What You’ll Need

• A relevant 3-year tertiary qualification (National Diploma/Degree) in Public Administration, Communications, Developmental Studies, Humanities, Data Analytics, or a related field
• At least 3 years of relevant experience in monitoring and evaluation, data analytics, project management, or customer care
• Strong report writing, research methodology, and analytical skills
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint
• Excellent interpersonal and communication skills, with the ability to work effectively in a team
• Personal attributes include being assertive, client-oriented, solution-focused, and capable of maintaining confidentiality

How to Apply

Please refer to the application instructions below.