Assistant Director: Information Communication Technology – Pretoria – Department Of Information And Communication Technology

About the Role

The Department of Information and Communication Technology invites applications for the position of Assistant Director: Information Communication Technology, based in Pretoria. This role is pivotal in ensuring the seamless implementation and support of Microsoft Dynamics 365 (D365) within the public service sector. By bridging the gap between technical teams, business stakeholders, and end-users, the Assistant Director plays a crucial part in enhancing the operational readiness of our ICT systems, which ultimately serves the community by improving service delivery and efficiency.

In this dynamic role, you will not only focus on the technical aspects of the D365 system but also engage with various stakeholders to ensure that the technology aligns with the needs of the public service. Your efforts will directly contribute to the stability and effectiveness of the systems that support government functions, making a meaningful impact on citizens’ lives across South Africa.

About the Department

The Department of Information and Communication Technology is dedicated to advancing the use of technology within the public sector to enhance governance and public service delivery. The department’s mission is to develop and implement policies and systems that ensure effective communication and information management across government entities. Working here means being part of a team that is committed to innovation, transparency, and the responsible use of technology for the benefit of all South Africans.

What You’ll Do

• Oversee technical support and operational readiness during the D365 implementation.
• Act as a liaison between technical teams, business stakeholders, and end-users.
• Ensure system stability and effective issue resolution throughout the D365 rollout.
• Perform analysis, configuration, and maintenance of the Microsoft Dynamics D365.
• Monitor and fine-tune performance for D365 instances to optimize system functionality.
• Assist in ensuring compliance with IT policies and procedures.
• Collaborate with developers and business partners for system enhancements and upgrades.
• Coordinate ICT service delivery, including user support and system administration.
• Manage the implementation and maintenance of business systems and enterprise resource planning.
• Ensure proper ICT governance, including risk management and disaster recovery planning.

What You’ll Need

• An appropriate bachelor’s degree or national diploma (NQF Level 6) in Information Technology or Computer Science.
• A minimum of 3-5 years of relevant experience in ICT, with at least 3-5 years of Microsoft D365 application support.
• Experience with all phases of Microsoft D365 software development life cycle, using Azure DevOps and LCS.
• Familiarity with Microsoft Azure Platform services such as Azure Service Bus and PowerApps.
• Knowledge of public sector ICT governance frameworks, such as DPSA and POPIA.
• Strong leadership, communication, and stakeholder management skills.
• Excellent analytical thinking and problem-solving abilities.
• A valid driver’s license is required.

How to Apply

Please submit your application before the closing date as late applications will not be considered.