Assistant Director: Appeals – Tshwane – Department Of Home Affairs

About the Role

The Department of Home Affairs is seeking a dedicated and detail-oriented individual for the position of Assistant Director: Appeals, based at the Head Office in Tshwane. This role is crucial in supporting the government’s objectives regarding visa and permit applications, ensuring that processes are efficient and inline with legislation. As a pivotal part of the team, you will contribute to developing and implementing digital processes that enhance the appeal application journey, impacting the community by ensuring fair and thorough assessments.

Serving in this capacity means you will have the opportunity to make a real difference in the lives of those navigating the immigration system. Your work will not only aid individuals seeking residency or travel permissions but will also contribute to the integrity of public service in South Africa. The role offers a chance to engage with various internal and external stakeholders, representing the Directorate and advocating for improvements in how appeals are handled.

About the Department

The Department of Home Affairs is responsible for managing South Africa’s immigration and citizenship processes. Its mandate includes upholding the Constitution and ensuring that all immigration laws are applied fairly and consistently. Working in this department is meaningful as it directly contributes to the nation’s security and the well-being of its citizens and residents, promoting a society characterized by lawful and orderly immigration practices.

What You’ll Do

• Develop and implement effective digital processes for visa and permit appeals.
• Make recommendations to management for process improvements.
• Manage the processing of appeal applications in compliance with legislation and policies.
• Ensure quality assurance and data quality in appeal processing.
• Draft and present complex appeal reports.
• Collect and monitor statistics related to appeals.
• Liaise with internal and external stakeholders on appeals matters.
• Represent the Directorate in various forums and discussions.
• Implement governance processes and ensure operational objectives are met.
• Coach and guide staff on regulatory compliance and best practices.

What You’ll Need

• An undergraduate qualification in Law, Public Management, Public Administration, or a related field at NQF level 6.
• A minimum of 3 years’ experience in law and analysis of information.
• In-depth knowledge of the Constitution and relevant immigration acts and regulations.
• Strong project management skills and experience with online systems.
• A valid driver’s license and willingness to travel.
• Excellent communication, report writing, and presentation skills.
• Ability to manage stress and work effectively under pressure.
• Strong leadership and people management capabilities.

How to Apply

Applications compliant with the “Directions to Applicants” above, must be submitted online at the application instructions below.