Administrator: Injury On Duty – Pretoria – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking a dedicated Administrator: Injury on Duty to join its team in Pretoria. This pivotal role is essential for ensuring that the processes surrounding workplace injuries are managed efficiently and effectively. Your work will play a crucial part in supporting employees who experience job-related injuries, thereby contributing to the overall health and safety standards within the public service sector in South Africa.

Located in the vibrant city of Pretoria, this position offers a unique opportunity to engage with various stakeholders, including employers and members of the compensation fund. As you handle inquiries and process claims, you will be making a significant difference in the lives of workers by ensuring that they receive the benefits they deserve. This role is a cornerstone of the public service, underscoring the commitment to employee welfare and the importance of workplace safety.

About the Department

The Department of Employment and Labour is dedicated to promoting fair labor practices and protecting the rights of workers in South Africa. Its mission encompasses ensuring equitable access to employment opportunities, enhancing workplace safety, and providing support for those who have been injured on the job. Working for this department means being part of a team that prioritizes the welfare of the workforce and contributes to the development of a fairer society.

What You’ll Do

• Administer Injury on Duty processes and activities with precision.
• Open new Civil Pensions files and maintain accurate records.
• Compile and report daily statistics related to Injury on Duty claims.
• Ensure all incoming documents are verified for completeness and accuracy.
• Capture awards and process IOD claims efficiently.
• Communicate with stakeholders regarding pension changes and outstanding documents.
• Handle internal and external inquiries with professionalism and care.
• Liaise with other business units and external organizations for seamless operations.
• Prepare monthly system reports on IOD liabilities for the finance team.

What You’ll Need

• A Grade 12/Senior certificate with 1–2 years of relevant experience in Employee Benefits administration.
• A recognized National Diploma (360 credits) is an advantage.
• Proficiency in MS Office and familiarity with Civil pension software (CIVPEN) and related portals.
• Knowledge of GEPF services, COIDA, and applicable legislation.
• Strong analytical, financial management, and problem-solving skills.
• Excellent communication, interpersonal, and customer service orientation.
• Ability to work effectively in a team and build strong relationships within the network.

How to Apply

Please submit your application before the closing date as late applications will not be considered.