Administrative Officer: Injury On Duty – Pretoria – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking a dedicated Administrative Officer: Injury on Duty to join their team in Pretoria. This role is crucial in managing and administering Injury on Duty processes, ensuring that injured employees receive the support and compensation they deserve. By stepping into this position, you will directly contribute to the welfare of workers across South Africa, making a significant impact on their recovery and reintegration into the workforce. Your efforts will help uphold the principles of public service and enhance the quality of life for many.

In this role, you will be responsible for a variety of vital tasks including verifying documentation, processing payments, and liaising with both internal and external stakeholders. Your work will not only involve administrative excellence but also the opportunity to train and develop staff, fostering a collaborative work environment. This is more than just a job; it is a chance to play an essential part in a department dedicated to protecting the rights and wellbeing of South African employees.

About the Department

The Department of Employment and Labour is committed to creating a fair and just labour market in South Africa. Its mission encompasses promoting job creation, ensuring fair treatment, and providing essential services to both employers and employees. Working here means being part of a larger movement towards social justice and economic empowerment, where your contributions help shape policies that affect millions of lives.

This department plays a pivotal role in implementing the Compensation for Occupational Injuries and Diseases Act, ensuring that workers are cared for when accidents occur. By joining this team, you are aligning yourself with a purpose-driven organization that values integrity, accountability, and service excellence.

What You’ll Do

• Administer and authorize Injury on Duty processes and payments.
• Compile and maintain accurate statistics for reporting purposes.
• Verify and capture all necessary documentation related to claims.
• Handle inquiries from employers, members, and the Compensation Fund.
• Process and validate payments, including arrears and new payments.
• Confirm pension benefits and ensure compliance with relevant legislation.
• Collaborate with other business units and respond to stakeholder queries.
• Train, supervise, and develop staff, ensuring a cohesive team environment.
• Maintain discipline and communicate changes effectively within the unit.

What You’ll Need

• A relevant National Diploma or Degree in Social Sciences (minimum 360 credits).
• 2-3 years of experience in a similar environment, with at least one year in a supervisory role, or 5 years of relevant experience.
• Proficiency in Microsoft Office and knowledge of Civil Pension Software (CIVPEN).
• Understanding of Employee Benefits and applicable legislation.
• Strong communication, interpersonal, and organizational skills.
• Ability to prioritize tasks and work under pressure.
• Customer service orientation and ethical business conduct.

How to Apply

Please submit your application before the closing date as late applications will not be considered.