About the Role
The St Chads Community Health Centre is currently seeking a dedicated Administrative Clerk: Supervisor to join their dynamic team in Ladysmith, KwaZulu-Natal. This role is pivotal in ensuring the smooth functioning of patient administration processes, which significantly impacts the delivery of healthcare services within the community. The selected candidate will be responsible for supervising staff, implementing effective patient management systems, and enhancing the overall quality of care provided at the health centre.
In this position, you will play a crucial role in managing patient records, conducting performance reviews, and ensuring compliance with financial reporting standards. Your contributions will directly affect the efficiency of the health centre’s operations, ultimately leading to improved patient outcomes. By joining the public service, you will not only advance your career but also be part of a mission that enhances the health and well-being of your community.
About the Department
The St Chads Community Health Centre operates under the Department of Health, which is dedicated to providing accessible and quality healthcare services to all South Africans. The department’s mission is to promote health, prevent disease, and ensure the well-being of communities across the nation. Working here means being part of a larger vision aimed at improving public health standards and fostering a healthier society.
The department is committed to developing a workforce that reflects the diversity of the communities it serves, making it a fulfilling and inclusive workplace. By contributing to the health centre’s goals, you will help build a stronger, healthier future for all.
What You’ll Do
- Conduct employee performance reviews and compile reports to assess staff effectiveness.
- Supervise and guide staff to ensure proper implementation of the Employee Performance Management and Development System (EPMDS).
- Implement and assess the Universal Patient Fee System (UPFS) to ensure quality patient care.
- Develop and maintain effective patient administration systems to meet service standards.
- Collect and verify patient-related information and statistics for accurate reporting.
- Oversee the safekeeping of patient records and valuables to ensure confidentiality and security.
- Monitor revenue collection measures and implement strategies to optimize financial performance.
- Prepare and submit monthly financial reports, ensuring compliance with departmental regulations.
- Develop and implement risk management plans to mitigate potential issues.
- Participate in service delivery programs aimed at improving patient experience and reducing waiting times.
What You’ll Need
- A minimum of a Grade 12 certificate (Standard 10) is required.
- 3 to 5 years of experience in patient administration.
- A valid driver’s license (Code 8/10) is essential.
- Certificate in Record Management is preferred.
- Extensive knowledge of patient administration procedures and public finance management.
- Strong supervisory and leadership skills, with the ability to organize and solve problems effectively.
- Excellent interpersonal skills and computer literacy are essential for this role.
How to Apply
All applications should be forwarded to the Assistant Director: HRM at St Chads Community Health Centre, Private Bag X9950, Ladysmith, 3370 or hand-delivered to the specified location.
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Requirements
Standard 10/ Grade 12.3-5 years’ experience in patient administration component.
NB: Valid driver’s license Code 8/10.
Certificate in Record Management.
Knowledge, Skill, Training and Competencies Required: Extensive knowledge and experience in patient administration procedures.
Sound knowledge of Public Finance Management Act, Treasury instruction, UPFS and handling of money.
Supervisory and leadership skills.
Organizing, planning and problem-solving skills.
Interpersonal skills.
Computer literacy.
Job Duties
Conduct employee’s performance review and compile report.Supervise staff and ensure proper implementation of EPMDS.
Ensure implementation of UPFS through proper assessment of patient.
Develop implement and maintain patient 162 administration systems and services for the CHC/Hospital to ensure quality standards are met.
Assist with the collection and verification of patient related information /statistics and the development of reports in support of accurate and timeous management reporting processes.
Supervise and control the safekeeping of patient records and patient valuable.
Develop, implement and monitor measures designated to optimize the collection of revenue.
Ensure preparation and submission of financial reports/returns on monthly basis and perform month end /year and process.
Develop, implement, monitor and review risk management plans.
Participate in service delivery program.
Develop, implement and monitor measures aimed at reducing waiting time.
Implement discipline and guidance.
Ensure effective efficient and economical utilization of resources allocated to the component including the development of staff.
