Administration Clerk Supervisor – Durban – Department Of Health

About the Role

The King Dinuzulu Hospital Complex is seeking a dedicated Administration Clerk Supervisor for the Patient Administration section. Based in Durban, this pivotal role ensures that the hospital’s patient administration operations run smoothly, contributing to the overall efficiency of healthcare services in the community. As a supervisor, you will guide a team responsible for crucial tasks such as managing medical records, admissions, discharges, and appointments. This position is vital for enhancing patient experiences and reducing waiting times, making a significant impact on how healthcare is delivered to the public in South Africa.

In this role, your expertise will not only streamline processes but also foster a culture of excellence within the department. By training and developing staff, managing conflicts, and ensuring compliance with regulations, you will be instrumental in maintaining high standards of patient care. This is not just a job; it’s an opportunity to serve your community and make a difference in the lives of countless individuals who rely on the hospital for their health needs.

About the Department

The Department of Health is committed to providing quality healthcare to all South Africans. It plays a crucial role in ensuring healthcare services are accessible, efficient, and aligned with government standards. Working within this department means being part of a mission that prioritizes the well-being of individuals and communities alike. You will contribute to the enhancement of public service delivery, ensuring that patients receive the best possible care in a supportive environment.

What You’ll Do

• Oversee the daily operations of the Patient Administration section, ensuring effective management of medical records, admissions, and discharges.
• Train, develop, and monitor staff performance, facilitating professional growth and conflict resolution.
• Maintain compliance with regulations and conduct internal audits to ensure accountability and efficiency.
• Compile and submit monthly reports on patient administration metrics, including waiting times and file archival.
• Implement quality improvement programs to enhance service delivery and patient satisfaction.
• Ensure efficient cash management and proper handling of state funds collected in the department.

What You’ll Need

• A Standard 10 certificate/Grade 12.
• A degree or national diploma in Public Management, Administration, or Financial Management.
• A minimum of 3-5 years of clerical or administrative experience in Patient Administration.
• A valid code EB driver’s licence.
• Proficiency in E-Health patient registration and other related computer programs.
• Strong knowledge of legislation, policies, and procedures pertaining to revenue and patient administration.
• Excellent supervisory and managing abilities, alongside finance and accounting skills.

How to Apply

All applications to be forwarded to the instructions below.