About the Role
The Department of Employment and Labour is seeking a dedicated Administration Clerk: Claims Processor to join their team at the Klerksdorp Labour Centre. This important role plays a crucial part in the public service by ensuring that claims are processed efficiently and accurately, directly impacting the lives of South Africans who rely on support during challenging times. By joining this dynamic team, you will contribute to enhancing the quality of service provided to the community, fostering a sense of trust and reliability in government services.
In Klerksdorp, this position offers a unique opportunity to work within a supportive environment focused on upholding the values of public service. As an Administration Clerk, you will be at the forefront of handling claims enquiries and preparing compensation benefits that assist individuals and families across the region. Your work will not only support the operational goals of the department but also provide essential assistance to those in need, making a meaningful difference in the community.
About the Department
The Department of Employment and Labour is committed to promoting fair labour practices and ensuring the protection of workers’ rights in South Africa. With a mandate to oversee labour legislation, the department plays a vital role in creating a fair and equitable working environment for all citizens. Working here means being part of a team that strives to improve the lives of South Africans by upholding the principles of justice, equality, and access to information.
As a member of this department, you will contribute to the broader mission of fostering a prosperous society. You will engage with diverse stakeholders, facilitating initiatives that promote sustainable employment and ensure compliance with labour laws. This is a workplace where your efforts can lead to significant social change and support the government’s objectives for a better South Africa.
What You’ll Do
- Register and acknowledge claims submitted by individuals
- Prepare and process compensation benefits efficiently
- Handle claims enquiries, providing timely information to clients
- Perform various administrative activities related to claims processing
- Maintain accurate records and data for claims management
- Uphold customer service standards in line with Batho Pele Principles
What You’ll Need
- An undergraduate qualification (NQF level 6) in Public Management, Business Management, Operations Management, HRM, Nursing, Law, LLB, BCom, Finance, or Administration
- Experience in a claims processing environment is an advantage
- Knowledge of relevant regulations, laws, and legislation related to claims handling
- Understanding of the Compensation Fund business strategies and goals
- Proficiency in claims registration, communication, data capturing, and record management
- Strong computer skills and excellent verbal and written communication abilities
How to Apply
Please refer to the application instructions below to submit your application.
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Requirements
Undergraduate qualification (NQF level 6) as recognised by SAQA in Public Management / Business Management / Operations Management / Management / HRM/ Nursing/ Law/ LLB / BCom/ Finance / Administration.Experience in Claims Processing environment will be an advantage.
Knowledge: Relevant regulations, laws and legislation, Claims handling, Claims Verification and Validation, Claims litigation, Claims assessment / settlement, Claims finalisation, Compensation Fund business strategies and goals, Directorate goals and performance requirements, PFMA and Treasury Regulations, Customer Service (Batho Pele Principles) Promotion of Access to Information Act, The Constitution of RSA, Occupation Health and Safety Act (OHS), Public Service Act, Public Service Regulation.
Skills: Claims Registration, Communication verbal and writing, Data Capturing, Data & Record Management, Excellent communication, Computer Skills.
Job Duties
Register and acknowledge claims.Prepare compensation benefits.
Handle claims enquiries.
Render administration activities.
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