About the Role
The Department of Public Works and Infrastructure is looking for a dedicated Supervisor Housekeeping to join their team in Durban. This pivotal role supports the efficient functioning of a high-profile residence, ensuring that the environment is maintained to the highest standards of cleanliness and hygiene. Your work will directly impact the quality of service provided to residents and guests, making a significant difference in their daily experiences.
As a Supervisor Housekeeping, you will lead a team of housekeeping staff, overseeing their daily activities and ensuring adherence to health and safety standards. Located in the vibrant city of Durban, your contributions will be essential to maintaining a welcoming and pristine environment, reflecting the values of public service and community care in South Africa.
About the Department
The Department of Public Works and Infrastructure plays a crucial role in the management and maintenance of government properties, ensuring that they are safe, functional, and welcoming. With a commitment to excellence and community service, this department is dedicated to enhancing public spaces and facilities to benefit all South Africans. Working here means being part of a team that values integrity, service delivery, and the importance of a healthy environment.
What You’ll Do
- Supervise housekeeping staff, allocating responsibilities and ensuring teamwork.
- Oversee day-to-day cleaning activities, maintaining high hygiene standards.
- Assist with laundry and valet services, ensuring quality care for residents’ belongings.
- Conduct regular inspections to ensure compliance with health and safety regulations.
- Manage key control and facilitate proper handovers between shifts.
- Monitor attendance and provide feedback on staff performance.
- Coordinate training needs and assist with the onboarding of new staff.
- Maintain inventory of cleaning supplies and ensure efficient stock management.
- Support the planning and execution of events and functions within the residence.
What You’ll Need
- A Senior Certificate and a minimum NQF Level 6 qualification (Diploma/Advanced Certificate).
- 1-2 years of supervisory experience in a high-profile organization or environment.
- Strong communication skills, both verbal and written.
- A customer-oriented approach with a focus on service delivery.
- Ability to work extended or irregular hours when necessary.
- Knowledge of cleaning practices, equipment operation, and health and safety standards.
- Problem-solving skills and experience in monitoring and evaluation.
How to Apply
To apply for the below position, please apply online at the application instructions below.
Requirements
A Senior Certificate plus a minimum NQF level 6 (Diploma/Advanced Certificate) with 1-2 years of Supervisory experience in a high-profile organisation/ environment.Competencies: Communication both oral and writing.
Client orientation and customer focus.
Honesty and integrity.
Service delivery innovation.
Willing to work extended/irregular hours, when necessary.
Knowledge Management: Problem solving and analysis.
Public Service Regulatory Framework.
Monitoring and evaluation methods, tools and techniques.
Knowledge of the relevant general public service-wide legislation.
Knowledge and understanding of all phases of Protocol Ceremonial and Guesthouses.
Comprehensive knowledge of policies and practices related to hospitality industry.
Knowledge of sanitation practices.
Knowledge of basic cleaning.
Knowledge of cleaning equipment and machine operating procedure.
Conformity to health and safety standards.
Job Duties
Supervise the Housekeeping subordinates: Allocate responsibilities to subordinates; supervise and assist, when necessary, with the day-to-day cleaning activities of the residence, paying particular attention to hygiene directives.Supervise and assist, when necessary, with all valet and laundry requirements on a daily basis.
Responsible for key control and proper handovers between different shifts in laundry and general cleaning areas of the residence.
Ensure teamwork within the housekeeping department.
Monitor the attendance register and advice on leave credits.
Ensure personal and subordinates’ uniform and dress code to approved standards and regulation.
Implement disciplinary processes and procedures where necessary.
Conduct performance reviews with subordinates.
Assist with banquets and all functions including service of the principals and guests when required.
Assist with training of stuff and advice on training needs in collaboration with the household management.
Provide cleaning services in the official residence: Schedule and assign rooms to be cleaned to the housekeepers, Supervise the day-to-day cleaning by inspecting each room to review the work, Ensure that ail furniture and Interior items are correctly maintained and cared for, Issue cleaning supplies on hand and ensure enough cleaning supplies are provided and that waste is minimised for cleaning the residence, Report defects in the residence management, Register and keep track of any personal items and belongings of residents and guests, Ensure that store rooms are kept clean and tidy at all times, Ensure all housekeeping equipment is clean, Implement and maintain health and safety standards In accordance with relevant standards, Conduct regular inspections to ensure compliance to health and safety regulations, Adhere to Hazard Analysis Critical Point (HACCP), and Maintain tidiness in the residence compliance to health and safety regulations.
Provide laundry services In the Official Residence: Conduct routine checks in the rooms, Check cleanliness of all linen, Ensure safe-keeping the linen, Compile laundry inventory list and conduct routine audit, Conduct stock level verification as per list on departure of the guest and maintain records of such, Record and report losses and damages, Compile a list of worn-out linen for disposals and replenishment purposes, Establish and maintain optimum stock level as per determined room ratio, Facilitate dry-cleaning and ironing services for the residents and guest, Provide Valet services for the residents and guest, Ensure the residents and guest laundry is safe and care of, Ensure the staff uniforms are maintained, laundered and issued correctly.
Perform administration duties in respect of household and maintenance services: Ensure Performance Agreements are developed, signed and submitted to the Housekeeping Manager, Order, store and issue amenities, materials and linen, Liaise closely with catering and household management regarding functions and day-to-day at the residence in order to ensure relevant linen requirements are met, Conduct stock taking of cleaning equipment and linen and ensure stock is readily available, Liaise with suppliers of cleaning equipment, Conduct stocktaking of all bed-linen, table-linen and towelling, and Conduct regular stock taking of all furniture, artworks within the residence and assist with the update of asset reports, Ensure that health and safety standards are maintained in the Residence, Attend to residents, guest's personal requests and advise accordingly i.
e.
ironing of shirt etc.
, Report equipment malfunctions to the Housekeeping Manager, Produce periodic reports, Safe-keep and 147 household stores and store rooms, Assist management with compiling and maintaining of standards (accommodations/services), Assist in compiling of monthly overtime reports, and Assist Housekeeping Manager to compile monthly shift rosters.
