About the Role
The Department of Employment and Labour is seeking dedicated individuals for the position of Senior Administration Officer: Operations at various Labour Centres in Mdantsane and Kwa-Maqoma, with opportunities stationed at the Alice Satellite Office. This crucial role involves providing Unemployment Insurance services to the community, ensuring that citizens receive the support they need during challenging times. By facilitating efficient claims processing and customer interactions, you will play a significant part in enhancing the quality of life for many South Africans.
Located in the vibrant city of Mdantsane, known for its strong sense of community and resilience, this position is more than just a job; it’s a chance to make a tangible difference in people’s lives. Your contributions will help uphold public service values, fostering an environment where every individual is treated with respect and dignity. Join a team that is committed to serving the public, ensuring that resources are optimally managed while delivering essential services.
About the Department
The Department of Employment and Labour is dedicated to creating a fair and equitable labour market in South Africa. Its mandate focuses on promoting decent work conditions, protecting the rights of workers, and providing essential services such as Unemployment Insurance. Working here means being part of a mission that values inclusivity and strives to improve the livelihoods of the nation’s workforce. Your role will directly contribute to these objectives, enabling you to take pride in your work as you help shape a better future for the community.
What You’ll Do
- Provide comprehensive Unemployment Insurance services through effective customer interaction.
- Ensure quality assurance and follow-up on Unemployment Insurance applications.
- Manage the administration of UI claims and processing services.
- Supervise human, financial, and equipment resources within the section.
- Implement the Batho Pele principles to enhance service delivery.
What You’ll Need
- An undergraduate qualification in Operations Management, Public Management, Business Administration, or a related field at NQF Level 6, as recognized by SAQA.
- A minimum of two years of functional experience in a client services or claims processing environment.
- A valid driver’s license.
- Knowledge of the Unemployment Insurance Act and related regulations, as well as departmental policies.
- Strong interpersonal, communication, problem-solving, and planning skills.
How to Apply
Please refer to the application instructions below.
Requirements
An undergraduate qualification in Operations Management / Public Management or Administration / Business Administration or Management / Administrative Management / Management / Financial Accounting / Finance at NQF Level 6 as recognised by SAQA.Two (2) years functional experience in Client Services environment/Claims Processing environment in operations or Insurance environment.
Valid driver’s licence.
Knowledge: Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act, Department of Employment and Labour & UIF Policies and procedures, Operations System, Batho Pele Principles, Protection of Personal Information Act (POPIA) Skills: Interpersonal, Presentation, Listening, Communication (verbal and written), Computer Literacy, Problem Solving, Planning and Organising.
