About the Role
The Department of Community Safety and Transport Management is looking for a dedicated Senior Admin Officer to join its team at the Head Office in Mbombela. This crucial role revolves around providing first-line support to district officials and Early Childhood Development (ECD) centres, focusing on the effective use of the eCares system. By ensuring smooth data capture and troubleshooting issues, you will play a vital part in enhancing the quality of education and support provided to young learners in the region. Your contributions will directly impact the community, fostering a culture of data-driven decision-making and accountability within ECD structures, thereby enriching the public service landscape in South Africa.
In this position, you will not only assist users with technical support related to data management and document uploads but also promote continuous improvement based on user feedback. Your role is essential in ensuring that ECD centres can efficiently manage their operations, ultimately leading to better educational outcomes for children. Working in Mbombela, you will become an integral part of a team dedicated to uplifting the standards of early childhood education and making a lasting difference in the lives of families within the community.
About the Department
The Department of Community Safety and Transport Management is committed to enhancing the safety and well-being of communities across the region through effective governance and public service. With a mission to facilitate safe transport systems and promote community safety, the department plays a pivotal role in ensuring that citizens have access to essential services and support. By working here, you will contribute to meaningful initiatives that aim to improve the quality of life for all South Africans.
What You’ll Do
- Provide first-line support to district officials and ECD centres regarding eCares usage.
- Assist users with data capture, document uploads, enrolment updates, and system transactions.
- Troubleshoot technical issues and escalate unresolved matters to provincial or national support structures.
- Support the continuous improvement of training methods based on feedback from users and district needs.
- Promote a culture of data use, learning, and accountability within district ECD structures.
- Manage and maintain data for district users effectively.
What You’ll Need
- Relevant post-school qualification in Information Systems, Education, Data Analysis, Public Administration, or a related field.
- Experience in supporting system rollouts, training, or user support, preferably within education or ECD.
- Strong computer literacy and confidence in using digital systems, including MS Office and data entry platforms.
- Willingness to travel within the district and work directly with users on-site.
- Intermediate data analysis and reporting skills, including identifying trends and gaps.
- Effective verbal and written communication skills suitable for engaging with district officials and ECD service providers.
- Problem-solving and analytical thinking skills, with the ability to develop practical solutions to system-related challenges.
How to Apply
For application instructions, please refer to the details provided below.
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Requirements
Relevant post-school qualification in Information Systems, Education, Data Analysis, Public Administration, or related field.Experience supporting system rollouts, training, or user support (preferably in education or ECD).
Computer literacy and confidence working with digital systems.
Willingness to travel within the district and work directly with users on-site.
Strong computer literacy (MS Office, online systems, data entry platforms).
Practical experience using information systems or databases.
Intermediate data analysis and reporting skills.
Training facilitation and user support skills.
Document management and verification.
Strong computer and digital literacy skills, with the ability to confidently use multiple systems and applications.
Data analysis and reporting skills at an intermediate level, including identifying trends, gaps, and inconsistencies.
Training facilitation and user support skills, including the ability to explain technical concepts in a clear and practical manner.
Problem-solving and analytical thinking skills, with the ability to develop practical solutions to operational and system-related challenges.
Effective verbal and written communication skills suited to engagement with district officials and ECD service providers.
All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments.
One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment.
Job Duties
Provide first-line support to district officials and ECD centres on eCares usage, data capture, and troubleshooting.Provide technical support to users with data collection, document uploads, enrolment updates, and system transactions.
Escalate unresolved technical issues to provincial or national support structures where required.
Support continuous improvement of training approaches based on user feedback and district user needs.
Promote a culture of data use, learning, and accountability within district ECD structures.
Provide data management and maintenance support to district users.
