About the Role
The Department of Agriculture invites passionate individuals to apply for the position of Receptionist based in the Gert Sibande District. This role serves as the first point of contact for visitors and callers, ensuring that everyone receives the information and assistance they need. By providing exceptional reception services, you will play a crucial role in facilitating communication and fostering a welcoming environment for the community and other stakeholders. Your contributions will not only enhance the efficiency of the department but also support public service initiatives that benefit the entire region of Mpumalanga.
As a Receptionist, you will manage all incoming and outgoing calls, ensuring that each inquiry is directed to the appropriate personnel. Your ability to maintain a friendly and professional demeanor will be essential in creating a positive experience for those who reach out to the department. This position is vital for maintaining the department’s operational flow and ensuring that critical information is communicated effectively within the organization and to the public.
About the Department
The Department of Agriculture is dedicated to promoting sustainable agricultural practices and enhancing food security across South Africa. Its mission includes supporting farmers, improving agricultural productivity, and ensuring the implementation of policies that benefit rural communities. Working here means being part of a team that is committed to making a tangible difference in the lives of South Africans, making every role impactful and rewarding.
What You’ll Do
- Provide exceptional receptionist services to visitors and callers.
- Manage all incoming and outgoing calls efficiently.
- Transfer calls to relevant extensions and provide accurate information to callers.
- Take messages and ensure they are conveyed to the appropriate staff members.
- Maintain records of outgoing calls and update the telephone database.
- Keep an updated internal directory with contact numbers of stakeholders.
- Identify and report any telephone faults to the supervisor.
- Maintain the switchboard system to ensure smooth operations.
What You’ll Need
- A Grade 12 qualification along with a recognized Office Administration Certificate, Secretarial or Receptionist Certificate, or Public Relations qualification.
- Knowledge of public service legislative frameworks, policies, and processes.
- Strong interpersonal and organizational skills.
- Excellent written and verbal communication abilities.
- Advanced proficiency in computer literacy, including Microsoft Excel, PowerPoint, MS Word, and GroupWise.
- Ability to work effectively both in a team setting and independently.
- Willingness to occasionally work after hours as necessary.
- Good telephone etiquette and understanding of Batho Pele Principles.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
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Requirements
Grade 12 plus a recognised Office Administration Certificate/Secretarial or Receptionist Certificates, Public Relations.Skills And Competencies: Knowledge of Public Service legislative frameworks, policies and processes.
Good interpersonal and organizational skills.
Good communication skills (written and verbal).
Advanced Computer literacy packages such as Microsoft Excel, PowerPoint, MS Word, Group Wise Internet etc.
).
Ability to work in a team and independently.
Willingness to occasionally work after hours when needed.
Good telephone antiquate.
Knowledge of Batho Pele Principles.
Job Duties
Render receptionist services.Manage all incoming and outgoing calls.
Transfer calls to the relevant extensions.
Provide callers with the relevant information.
Take messages and convey to relevant staff.
Keep record of all outgoing calls.
Maintain telephone database and internal directory as well as contact numbers of all internal and external stakeholders.
Identify and report telephone faults to the supervisor.
Maintain switchboard system.
