About the Role
The Department of Economic Development and Tourism is looking for a dedicated Receptionist to join their team at the Head Office in Mbombela, Mpumalanga. This role is pivotal in ensuring that all visitors and callers receive a warm welcome and efficient assistance, thus playing a significant part in the first impression of the department. As a Receptionist, you will be the face of the department, managing communications and ensuring that the reception area operates smoothly.
Your contributions directly support the functioning of the public service, impacting the local community by facilitating access to essential government resources. The environment is dynamic, and the role requires someone who can handle pressure while maintaining professionalism and courtesy. By taking on this position, you will help foster an efficient office space that promotes collaboration and public service excellence.
About the Department
The Department of Economic Development and Tourism is dedicated to promoting economic growth and sustainable development in South Africa. Its mission is to create an inclusive economy that supports job creation and enhances the quality of life for all citizens. Working within this department means being part of a team that strives to uplift communities and foster a thriving economic environment, making a meaningful impact on the lives of South Africans.
What You’ll Do
- Manage all incoming and outgoing telephone calls, ensuring they are directed to the appropriate officials or offices.
- Provide onsite and online receptionist services, contributing to a positive visitor experience.
- Maintain the telephone directory for the office and ensure proper handling of incoming mail and packages.
- Verify and sign in visitors before directing them to the relevant offices, ensuring security protocols are followed.
- Keep the reception area clean and orderly, creating an inviting atmosphere for guests.
What You’ll Need
- A Grade 12 certificate is essential.
- Ability to work autonomously and manage pressure effectively.
- Knowledge of Batho Pele principles, telecommunication systems, and front office etiquette.
- Strong problem-solving and communication skills.
- Proficient in computer literacy with a customer-oriented approach.
How to Apply
Please refer to the application instructions below.
Requirements
Grade 12 certificate.Must be prepared to work autonomously and under p r e s s u r e .
K n o w l e d g e o f B a t h o P e l e p r i n c i p l e s , o p e r a t i o n o f telecommunication system and front office etiquette is essential.
The applicant must have the following skills problem solving, communication, computer literacy, customer orientation.
Job Duties
Attend to all incoming and outgoing telephone calls, direct calls to the relevant official/office, render onsite and online receptionist services, proper maintenance of equipment and telephonic calls.Maintain the telephone directory for the Office.
Receive and re-route incoming mail and packages.
Ensure no visitor proceeds to offices without first verifying with the relevant office and signing in.
Maintain the cleanliness and order of the reception area.
