About the Role
The Department of Health is seeking a dedicated Liaison Officer (Quality Assurance) based at the George Regional Hospital in the scenic city of George. This vital role plays a significant part in ensuring that the quality of care provided to patients meets the highest standards, thereby enhancing the overall patient experience within the facility. As a Liaison Officer, you will be the bridge between patients, their families, and the healthcare team, coordinating feedback and addressing concerns that ultimately shape the quality of healthcare services delivered to the community.
Your efforts will contribute to the hospital’s mission of delivering exceptional healthcare services to the residents of George and surrounding areas. By effectively managing client quality functions, you will be integral in driving improvements that lead to better health outcomes for patients, reinforcing the importance of public service in our society. This role not only influences the operational efficiency of the hospital but also uplifts the community’s trust in its healthcare system.
About the Department
The Department of Health is committed to delivering quality healthcare services across South Africa, ensuring that all citizens have access to effective and efficient care. This dedication to health improvement is reflected in the department’s ongoing initiatives to enhance patient experience and safety. Working within this dynamic environment means contributing to a mission that is vital to the health and well-being of the nation, making every day rewarding and impactful.
What You’ll Do
- Coordinate the Client Quality function, addressing complaints, compliments, and suggestions to improve patient care
- Manage the Real-Time Patient Engagement process to ensure effective communication with patients
- Conduct patient experience surveys and feedback processes to gather valuable insights
- Support information coordination functions and assist in administrative tasks
- Perform front-line duties and provide relief support as needed
- Lead and supervise staff, ensuring effective team management and development
What You’ll Need
- A national diploma (NQF 6) or equivalent in Public Relations Management, Public Administration, or Communications
- Relevant experience in interpersonal communication within healthcare or social services
- Demonstrated ability to develop and implement quality improvement initiatives
- Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook)
- A valid driver’s license (Code B/EB) and willingness to engage with the community
- Strong planning, organizational, and problem-solving skills
- Excellent interpersonal and communication abilities for effective stakeholder engagement
How to Apply
Please refer to the application instructions below to submit your application.
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Requirements
Minimum educational qualification: An appropriate national diploma (NQF 6) or equivalent in Public Relations Management or Public Administration or Communications with competencies that focus on the Key Performance Areas (KRA’s) of the post.Experience: Appropriate experience in interpersonal communication in a health- or social service setting.
Experience in development, coordination and implementation of quality improvement plans/ initiatives/ activities to support better outcomes.
Appropriate practical application of MS Office (Word, Excel, PowerPoint and Outlook) in work activities.
Inherent requirements of the job: A valid driver’s license (Code B/EB) and willingness to conduct outreach and engagement with communities, patients, families and ecosystem health partners.
Willingness to work overtime and flexible hours when operationally required.
Competencies (knowledge/skills): Ability to independently plan, organise and coordinate consumer quality and patient experience services, including problem-solving, analysis, decision-making and quality improvement initiatives.
Excellent interpersonal, communication and conflict management skills to effectively engage with patients, staff and stakeholders, and support quality assurance objectives through effective communication practices.
Ability to analyse data, identify trends, and develop, implement and monitor related quality improvement plans and interventions.
Excellent administrative, organisational and report-writing skills, including survey and feedback management, supported by proficient computer literacy in MS Office (Word, Excel, PowerPoint and Outlook) for data management, reporting and information coordination.
Job Duties
Coordinate and maintain Client Quality: Complaints, Compliments and Suggestions function of the facility.Coordinate and maintain a Real-Time Patient Engagement process and the prevention and mitigation of risks.
Coordinate Patient Experience and Related Surveys and feedback processes.
Support Information coordination functions.
Perform Front Line Duties and Relief Support.
Provide effective line management, supervision and people management of staff reporting to the Liaison Officer.
