Internship: Declarations And Call Centre Services – Pretoria – Unemployment Insurance Fund

About the Role

The Unemployment Insurance Fund is seeking a motivated individual for the role of Internship: Declarations and Call Centre Services in Pretoria. This position is crucial for supporting the public service by ensuring effective communication and assistance to those needing unemployment benefits. Working in Pretoria, this internship offers a unique opportunity to contribute to the welfare of your community while gaining valuable experience in a governmental environment dedicated to serving the public.

In this role, you will be the backbone of the call centre operations, facilitating inbound and outbound communications. Your efforts will directly impact the lives of South Africans, helping them navigate the complexities of unemployment insurance. This internship is not just a job; it’s a chance to make a significant difference in people’s lives while developing essential skills in customer service and administration.

About the Department

The Unemployment Insurance Fund (UIF) plays a vital role in South Africa’s social security landscape by providing financial assistance to individuals who are unemployed. The UIF’s mandate is to safeguard the financial well-being of workers by ensuring they receive the support they need during job transitions. By working in this department, you will be part of a mission that promotes social justice and economic stability for all citizens.

The UIF is committed to upholding the principles of Batho Pele, which emphasize service excellence and accountability. Joining this department means you will contribute to a meaningful cause that helps uplift communities across the nation.

What You’ll Do

• Assist with inbound and outbound call services to provide information and support to clients.
• Support the helpdesk services by addressing queries and resolving issues efficiently.
• Maintain and update the employer database to ensure accurate information is available for processing claims.
• Collaborate with team members to enhance service delivery and improve client experiences.
• Adhere to all relevant policies and guidelines to ensure compliance with the Unemployment Insurance Act and Regulations.

What You’ll Need

• An undergraduate qualification in Contact Centre Management, Business Management, Business Administration, Administration Management, Public Administration, or Financial Management at NQF Level 6 as recognized by SAQA.
• A strong understanding of the Unemployment Insurance Act and Regulations.
• Familiarity with Batho Pele Principles to ensure excellent service delivery.
• Proficiency in a Call Centre Operating System is advantageous.
• Excellent computer literacy and communication skills, both verbal and written.
• Strong listening and interpersonal skills with a customer-focused approach.
• Telephone etiquette to ensure professional interactions with clients.

How to Apply

Please refer to the application instructions below.