About the Role
The Department of Information and Communication Technology is seeking a skilled Hardware Technician for its Vryburg office. This role is crucial in ensuring the smooth operation of computing equipment within the provincial network infrastructure. By providing essential support for desktops, laptops, printers, and other equipment, you will play a vital role in enhancing the efficiency of public service. Your efforts will directly contribute to the functionality of government operations, ultimately benefiting the community and ensuring that services are delivered effectively.
In this position, you will not only troubleshoot and repair hardware but also engage in the implementation of software and configuration changes. The work you do will empower colleagues and ensure they have the necessary tools to serve the public efficiently. Being part of the government means being at the forefront of making a difference in people’s lives, and as a Hardware Technician, your expertise will be invaluable in maintaining the required technological standards.
About the Department
The Department of Information and Communication Technology is dedicated to advancing the technological capabilities of the public sector in South Africa. Its mission is to provide robust IT support services that enhance communication and information management within government departments. Working here means being part of a team that values innovation and strives to improve public service delivery through effective use of technology.
The department plays a crucial role in fostering a connected and efficient government, ensuring that all departments have the tools and resources they need to operate seamlessly. Joining this team means committing to a purpose-driven environment where your contributions can lead to meaningful change in the community.
What You’ll Do
- Provide technical support for desktop, laptop, and printer issues.
- Assist in the maintenance and troubleshooting of network infrastructure.
- Implement software and network configuration changes as needed.
- Offer support for mobile devices and peripheral equipment.
- Manage end-user support and address account management issues.
- Participate in various IT projects and initiatives.
- Support audio and visual hardware and platforms.
- Test, diagnose, repair, and maintain computer equipment.
- Ensure timely resolution of logged support calls.
- Travel as necessary to deliver user support on-site.
What You’ll Need
- A three-year tertiary qualification in IT at NQF level 6 or equivalent.
- 2-4 years of experience in IT support or a related field.
- A valid driver’s license.
- Knowledge of information and communication technology infrastructure.
- Familiarity with network operating systems and software configurations.
- Strong troubleshooting skills, particularly with Microsoft products.
- Proficient in Active Directory and Windows/Linux operating systems.
- Excellent communication and interpersonal skills.
- Strong report writing and computer skills.
- Ability to work as part of a team and independently.
How to Apply
Please refer to the application instructions below.
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Requirements
Three-year tertiary qualification in IT at NQF level 6 and/or equivalent qualifications.2-4 years’ experience in IT Support or applicable to the relevant discipline.
Driver’s license.
Knowledge, Skills and Competencies: Knowledge of information and communication technology.
Infrastructure technologies.
Configurations Software requirements.
Network operating systems.
Memory management and integration.
Knowledge of methods, tools, equipment and material used in computer equipment testing, repair and maintenance.
Good troubleshooting capabilities, experience in supporting Microsoft.
Knowledge of Active Directory and Windows/Linux Operating systems.
Good Communication and interpersonal skills.
Good telephone etiquette.
Report writing skills.
Computer skills.
Problem solving skills.
Project management presentation.
Team player and self- motivated.
Job Duties
Support the desktop, laptop, printers and automation function.Support the provincial network infrastructure.
Implementation of software, application, configuration and network changes (Release Management).
Offer Support for Mobile Devices Connectivity.
Offer Support for Peripheral Devices.
End user support and account management.
Participate in projects.
Support audio and visual platform and hardware.
Test, diagnose, repair, and maintain computing equipment.
Ensure that all calls logged are resolved within the required time.
Travel to provide user support.
