About the Role
The Department of Information and Communication Technology is seeking a dedicated Field ICT Technician to join their Provincial Office in Mpumalanga. This role is vital for ensuring that technology services are delivered effectively to support various public services, directly impacting the lives of residents in the region. As a Field ICT Technician, you will play an essential part in maintaining and enhancing the technological framework that underpins efficient governance and community services.
Situated in the vibrant town of Emalahleni, this position offers a unique opportunity to make a difference in the public sector. By providing critical desktop and printer support, managing information technology services, and ensuring local area network functionality, you will help to create a smooth operational environment that benefits the entire community. Your contributions will not only support government operations but also improve the overall digital experience for citizens.
About the Department
The Department of Information and Communication Technology is committed to advancing the digital landscape of South Africa. Its mission is to enhance access to information and technology, ensuring that all citizens benefit from the services offered by the government. Working in this department allows you to be part of a forward-thinking team that is dedicated to leveraging technology for the betterment of society.
By joining this department, you will engage with innovative projects and initiatives that are crucial for the country’s development. The department’s focus on ICT infrastructure and service delivery ensures that employees like you are integral to fostering a more connected and efficient public service.
What You’ll Do
- Provide expert desktop and printer support to end-users within the department.
- Manage calls through the Information Technology Service Management System (ITSM) for efficient issue resolution.
- Support local area network (LAN) operations, ensuring connectivity and reliability.
- Troubleshoot and resolve technical issues to maintain optimal service levels.
- Collaborate with team members to improve processes and enhance service delivery.
- Stay updated on new technologies to provide informed support and recommendations.
What You’ll Need
- A three-year National Diploma (NQF 6) or an Undergraduate Degree (NQF 7) in Information Technology or Information Systems.
- A valid driver’s license.
- At least two years of functional experience in an ICT technical support role.
- Knowledge of network connectivity technologies, operating systems, and ICT service management processes.
- Strong communication, analytical thinking, and interpersonal skills.
How to Apply
Please refer to the application instructions below.
Requirements
A Three-year National Diploma (NQF)6)/Undergraduate Degree (NQF7) in Information Technology / Information Systems plus a valid drivers’ licence.2 years’ functional experience in the ICT field /environment/ technical support environment with understanding of network connectivity technologies.
Knowledge: Technical standards/procedures, End user support procedures, operating systems, Active Directory, back up technologies and processes, ICT Service Management Processes, Departmental Policies and procedures, Batho Pele Principles Skills: Communications, Analytical thinking, Process Improvement, Leadership, Good interpersonal relation, Listening.
