Director: Public Service Transformation – Mbombela – Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking a dedicated and experienced individual for the role of Director: Public Service Transformation, located in the vibrant city of Mbombela, Mpumalanga. This pivotal position plays a crucial role in enhancing the quality and effectiveness of public service delivery across the province. By overseeing the coordination, monitoring, and evaluation of various service improvement initiatives, the successful candidate will directly contribute to fostering a culture of excellence in public service. This role is not just about management; it’s about leading transformative change that positively impacts the lives of citizens in the community.

As a Director, you will be at the forefront of implementing the Batho Pele principles, which aim to ensure that services are delivered in a manner that is equitable, accessible, and responsive to the needs of the public. Your leadership will guide local municipalities and district municipalities in adopting these standards, ultimately enhancing the quality of life for residents in Mbombela and beyond. This is an opportunity to make a difference, to steer the public sector towards a more accountable and effective service delivery model that benefits all South Africans.

About the Department

The Department of Public Service and Administration is committed to creating a more efficient, accountable, and responsive public service in South Africa. Its mission is to foster a culture of service excellence, guided by the Batho Pele principles. By prioritising the needs of the public, the department ensures that government services are accessible and of high quality, contributing to national development and social cohesion. Working within this department means being part of a team that values integrity, innovation, and a commitment to public service.

What You’ll Do

• Oversee the coordination of Provincial Service Delivery Improvement Plans.
• Manage the monitoring and evaluation of Batho Pele projects.
• Lead the implementation of the Cascading Batho Pele programme across local municipalities and district municipalities.
• Supervise the Batho Pele Change Engagement Management Programme.
• Develop and monitor Service Standards across Provincial Departments, Local Municipalities, and District Municipalities.
• Provide administrative support services to enhance operational efficiency.
• Manage human, financial, and physical resources effectively, ensuring compliance with applicable regulations.

What You’ll Need

• An appropriate Bachelor’s Degree or Advanced National Diploma in Public Administration, Public Management, or Operations Management (NQF Level 7).
• A minimum of five years of experience at middle to senior management level.
• Experience in Public Service Transformation is an advantage.
• Strong knowledge of the Operations Management Framework and Batho Pele Programmes.
• Understanding of the Public Service Act, Public Service Regulations, and Public Finance Management Act.
• Familiarity with the White Paper on Transforming Public Service Delivery and Change Management Strategy Framework.

How to Apply

Please submit your application before the closing date as late applications will not be considered.