Director: Consumer Protection – Mahikeng – Department Of Economic Development And Tourism

About the Role

The Department of Economic Development and Tourism is seeking a dedicated Director: Consumer Protection to join its team at the Head Office in Mahikeng. This pivotal role plays a crucial part in safeguarding the rights and interests of consumers in South Africa. The successful candidate will not only work towards the implementation of effective consumer protection measures but will also engage with the community to foster an environment where fair business practices flourish. By ensuring that consumers are educated and empowered, this position significantly contributes to the well-being of the public.

In Mahikeng, the heart of the North West Province, this position holds immense importance. The Director will lead efforts to combat unfair business practices and investigate consumer complaints, ensuring that every citizen can engage in the marketplace with confidence. This role is essential not only for maintaining consumer trust but also for promoting ethical business practices that benefit the local economy and society as a whole.

About the Department

The Department of Economic Development and Tourism is committed to driving economic growth and sustainability in South Africa. Its mission encompasses promoting fair trade, enhancing consumer rights, and supporting businesses in adhering to regulatory standards. Working in this department provides a unique opportunity to make a tangible difference in the lives of citizens while contributing to the nation’s broader economic goals. Employees are empowered to innovate and effect change, making it a meaningful workplace for those passionate about public service.

What You’ll Do

• Develop and implement consumer protection measures to safeguard consumer rights
• Render consumer education programs and facilitate service delivery
• Investigate complaints from consumers and provide necessary resolutions
• Oversee the prohibition and control of unfair business practices
• Offer advisory services and support in consumer affairs court proceedings
• Ensure compliance with consumer protection legislation and enforce relevant standards

What You’ll Need

• An appropriate Bachelor’s Degree (NQF Level 7) in a related field as recognized by SAQA
• A minimum of 5 years relevant experience at a middle or senior management level
• A valid driver’s license
• Strong strategic capability and leadership skills
• Proficiency in programme and project management
• Experience in financial management and change management
• Excellent communication skills and a client-oriented approach
• Honesty, integrity, and a high level of computer literacy

How to Apply

Please submit your application before the closing date as late applications will not be considered.