About the Role
The Department of Employment and Labour is seeking a dedicated Client Service Officer for Inspection and Enforcement, based in Stanger, KwaZulu Natal. This role plays a crucial part in ensuring compliance with labour legislation, thereby safeguarding the rights of workers and promoting fair labour practices in our communities. As the first point of entry at the help desk, you will be instrumental in addressing client complaints and providing essential support. Your work will directly impact the lives of many South Africans by ensuring they receive the guidance and assistance they need.
This position is vital not only for the functioning of the department but also for fostering trust and transparency within the public service. By resolving issues related to IES labour legislation, you will contribute to a more equitable workplace environment. Your commitment to service excellence and adherence to departmental standards will help empower citizens and strengthen the workforce in KwaZulu Natal.
About the Department
The Department of Employment and Labour is dedicated to promoting a fair, equitable, and inclusive labour market in South Africa. Its mission is to create and maintain a healthy working environment while protecting the rights of workers and employers alike. By working in this department, you will be part of a team committed to upholding the principles of fairness and justice in the workplace, making a meaningful difference in the lives of South Africans.
What You’ll Do
- Serve as the first point of contact at the help desk for clients seeking assistance with labour legislation.
- Address and resolve complaints related to IES labour legislation, adhering to departmental procedures.
- Perform general administrative duties to support the smooth operation of registration services.
- Participate in advocacy sessions to promote awareness and understanding of labour rights and regulations.
What You’ll Need
- A minimum of Grade 12 qualification.
- Knowledge of relevant labour legislation, ILO conventions, and Public Service Regulations.
- Understanding of departmental policies, procedures, and guidelines.
- Strong interpersonal and communication skills, including telephone etiquette and interviewing ability.
- Proficiency in computer literacy and problem-solving capabilities.
- Ability to interpret legislation effectively.
How to Apply
Please refer to the application instructions below.
Requirements
Grade 12; no experience required.Knowledge: All relevant Labour legislations and regulations, Relevant ILO conventions, Public Service Regulations, Public Service Act, Knowledge of Departmental policies, procedures and guidelines, Batho Pele Principles.
Skills: Interpersonal, Telephone etiquette, Interviewing, Computer literacy, Communication, Ability to interpret legislation, Problem solving.
Job Duties
Render services at help desk as the first point of entry within the Registration services.Resolve all complaints on IES labour legislation received from clients within the scope and dictates of the IES SOP.
Render general administrative duties and participate in advocacy sessions as and when required.
