About the Role
The Department of Employment and Labour is seeking an Assistant Director: Labour Centre Operations to join its team in Giyani, Groblersdal, Jane Furse, Lebowakgomo, Lephalale, Makhado, Modimolle, Mokopane, Phalaborwa, Polokwane, Seshego, Thohoyandou, and Tzaneen. In this vital role, you will be at the forefront of providing Unemployment Insurance (UI) services to your community, ensuring that residents receive the support they need during challenging times. Your work will directly impact the lives of many South Africans as you facilitate the processing of UI claims and coordinate essential services for both walk-in and online clients.
This position is not just a job; it is an opportunity to contribute meaningfully to public service and uplift your community. As part of a dedicated team, you will be responsible for maintaining high standards of service delivery and compliance, ultimately fostering a sense of security and support for those who are affected by unemployment.
About the Department
The Department of Employment and Labour plays a critical role in South Africa’s socio-economic landscape by ensuring that all citizens have access to fair and equitable labour practices. With a mission to promote decent work and protect employees’ rights, the department is committed to creating a supportive environment for individuals seeking employment and assistance. Working here means being part of a team that makes a real difference in people’s lives, helping to build a more inclusive and prosperous society.
What You’ll Do
- Facilitate the provision of UI claims and processing at various Labour Centres.
- Coordinate the quality assurance of UI applications, registrations, and declarations.
- Follow up with clients to ensure their needs are met and services rendered efficiently.
- Manage governance, compliance, and risk matters related to UI at the Labour Centre.
- Oversee resource management within the division to enhance service delivery.
What You’ll Need
- An undergraduate qualification in Operations Management, Public Management, Business Administration, or a related field at NQF Level 6 or 7 as recognized by SAQA.
- A minimum of four years’ experience in an operations environment, including two years in a supervisory role.
- A valid driver’s license would be an added advantage.
- Knowledge of relevant legislation including Treasury Regulations, Public Service Act, and Public Finance Management Act.
- Strong skills in communication, customer relations, time management, and report writing.
How to Apply
Please refer to the application instructions below.
Requirements
Undergraduate qualification in Operations Management or Research/Public Management or Administration, Business Administration or Management / Administrative Management / Management / Financial Accounting / Finance at NQF Level 6 or 7 as recognised by SAQA.Four (4) years’ experience of which two (2) years must be functional experience in Operations environment, and two (2) years must be a supervisory Experience.
Driver’s License will be an added advantage.
Knowledge: Treasury Regulations, Public Service Act (PSA), Public Service Regulation (PSR), Basic Condition of Employment (BCEA), Public Finance Management Act (PFMA), Protection of Personal Information Act (POPIA).
Skills: Driving skills, Computer, Report writing, People management, Time Management, Communication (both verbal and written), Customer Relations, Supervisory skills, Presentations skills, Numeracy skills, Analysis Skills.
Job Duties
Facilitate the provision of UI claims and processing at a Labour Centre.Coordinate the quality assurance of UI applications, registrations and declarations, and follow-up with clients.
Facilitate the provision of UI services to walk-in and online customers.
Coordinate the administration of governance, compliance and risk matters for UI at the Labour Centre.
Manage resources in the Division.
