Assistant Director: Information Management – Cape Town – Department Of Health

About the Role

The Department of Health is seeking a dedicated and detail-oriented Assistant Director: Information Management to join its Head Office team in Cape Town. This critical role plays a vital part in ensuring the smooth operation of Electronic Content Management (ECM) systems and hospital information systems across various healthcare facilities. By providing operational oversight and support, you will directly contribute to the quality of healthcare services delivered to the community, ensuring that vital information flows seamlessly where it is needed most.

As an Assistant Director, you will be the linchpin in managing system updates, communicating with various stakeholders, and implementing change control processes. Your efforts will not only enhance the efficiency of health information systems but also improve patient care and administrative processes in the Western Cape. This position offers a unique opportunity to make a meaningful impact in public service, where your expertise will be instrumental in enhancing healthcare delivery for the region.

About the Department

The Department of Health is committed to ensuring the well-being of all South Africans by providing accessible and equitable healthcare services. Its mission focuses on promoting health, preventing illness, and ensuring that healthcare is delivered effectively and efficiently across all levels of the healthcare system. Working for the Department of Health means being part of a team that is dedicated to improving the lives of citizens and addressing health challenges in innovative and impactful ways.

What You’ll Do

• Provide operational oversight and support for ECM and related systems, ensuring they function effectively across healthcare facilities.
• Liaise with hospital management teams and IT services to resolve operational issues and communicate system updates.
• Manage the implementation of change control processes and maintain master files related to patient and service records.
• Coordinate system enhancements and participate in development initiatives, ensuring stakeholder needs are met.
• Offer onsite and remote support for technical issues, including system configuration and software challenges.
• Ensure compliance with ICT policies regarding user access and audit standards.
• Identify training needs for system users and deliver training sessions to enhance their understanding and efficiency.
• Manage human resources responsibilities, including performance management and staff development.
• Generate data reports to support operational reporting and decision-making processes.
• Provide after-hours support as needed to ensure uninterrupted operations across facilities.

What You’ll Need

• A relevant 3-year National Diploma or Degree.
• Proven experience in project management and supporting hospital information systems, particularly ECM and related applications.
• Strong background in ICT support and maintenance, along with experience in administrative and clinical processes within healthcare settings.
• Familiarity with Electronic Health Record systems and managing master data.
• Excellent communication and interpersonal skills, with the ability to provide effective user training.
• Valid driver’s license and willingness to travel within the Western Cape.
• Experience in Agile, Scrum, or Waterfall project management methodologies is advantageous.

How to Apply

Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).