Assistant Director: Ict Support – Pretoria – Department Of Health

About the Role

The Department of Health is seeking a dedicated Assistant Director: ICT Support to join their dynamic team in Pretoria. This role is crucial for ensuring the availability and reliability of communication systems that serve the healthcare sector across South Africa. By managing and maintaining essential ICT services, you will play a pivotal part in enhancing the efficiency of healthcare delivery, ultimately benefiting communities and improving public service.

As an Assistant Director, your responsibilities will involve overseeing the ICT service support for various applications, networks, and systems. Your expertise will help ensure that staff can perform their duties effectively, thereby contributing to the overall mission of the Department of Health. In a city like Pretoria, where the demand for reliable healthcare services is paramount, your role will directly impact the quality of services provided to the public.

About the Department

The Department of Health is dedicated to promoting and protecting the health of all South Africans. With a mission to ensure accessible, equitable, and efficient healthcare, this department plays a vital role in developing health policies, regulations, and programs that address the diverse needs of the population. Working within this department means being part of a team that is committed to making a meaningful difference in the lives of citizens through improved health services and innovation.

What You’ll Do

• Manage and maintain communication systems to ensure their availability.
• Provide ICT service support for software, hardware, and networks, including WAN, LAN, and VPN.
• Oversee the management and support of transversal systems and applications.
• Monitor and report on ICT service delivery, ensuring adherence to service standards.
• Manage resources, ICT risks, and audit queries effectively.
• Develop and document ICT policies, processes, procedures, and standards.
• Establish contingency plans for ICT service support and delivery.
• Engage with users to address their needs and resolve issues related to network services.
• Conduct research on current technology trends to enhance existing systems and services.

What You’ll Need

• A Grade 12 certificate and a qualification in Information Technology or Computer Sciences (NQF 6).
• An ITIL certificate and knowledge of ICT Governance and Ethics are advantageous.
• At least three years of experience in a supervisory role within an Information Technology environment.
• Familiarity with transversal applications such as BAS, PERSAL, and Logis.
• Strong knowledge of Microsoft environments, open-source systems, and directory authentication services.
• Excellent communication (verbal and written) and problem-solving skills.
• Ability to work effectively under pressure and as part of a team.
• A valid driver’s license is required for travel when necessary.

How to Apply

Please submit your application before the closing date as late applications will not be considered.