About the Role
The Department of Information and Communication Technology is seeking a dedicated and skilled Assistant Director: ICT to join its Head Office team. Based in Pretoria, this position plays a pivotal role in ensuring the smooth operation and reliability of communication systems that serve the public sector. The successful candidate will be instrumental in providing vital ICT service support, managing critical software and hardware systems, and ensuring that the department’s technology aligns with contemporary standards. This role is essential for facilitating effective communication and technology-driven services that benefit the entire community.
As an Assistant Director: ICT, you will work closely with a talented team to address and resolve ICT service requests and incidents in accordance with established service standards. Your contributions will not only enhance the department’s operational efficiency but also support the overarching mission of delivering high-quality public service to South Africans. This is an opportunity to make a meaningful impact while working in a dynamic government environment.
About the Department
The Department of Information and Communication Technology is committed to advancing South Africa’s digital landscape. Its mission encompasses the development, implementation, and management of ICT policies, systems, and services that empower government operations and improve public service delivery. Working in this department means being part of a forward-thinking team that is dedicated to innovation and excellence in the public service sector.
As part of this department, you will contribute to projects that enhance the efficiency and effectiveness of government services, ensuring that technology serves the needs of the community. Your work will support the department’s mandate to provide secure, reliable, and accessible ICT solutions that promote transparency and accountability in government.
What You’ll Do
- Manage and maintain communication systems to ensure their availability and reliability.
- Provide ICT service support for various computer software, applications, and hardware.
- Oversee the management and support of transversal systems and ensure effective connectivity.
- Monitor and report on ICT service delivery, ensuring that all requests and incidents are addressed promptly.
- Manage resources, assess ICT risks, and address audit queries effectively.
- Supervise staff performance in line with the Performance Management and Development System (PMDS).
- Develop and implement ICT policies, processes, and standards to enhance operational efficiency.
- Plan and strategize for the Ndoh Datacentre and ensure compliance with governance controls.
- Liaise with users to understand their ICT needs and resolve any issues related to network services.
- Stay updated with current technology trends to ensure systems are capable and efficient.
What You’ll Need
- Grade 12 certificate and NQF 6 qualification in Information Technology or Computer Sciences.
- ITIL certification and knowledge of ICT Governance and Ethics is advantageous.
- At least three years of experience in a supervisory role within an Information Technology environment.
- Valid Driver’s License.
- Competency in supporting transversal applications such as BAS, PERSAL, and Logis.
- Strong knowledge of hardware and software installation, configuration, and troubleshooting.
- Excellent communication and interpersonal skills, with the ability to work under pressure.
- Proven planning, organizing, and team leadership skills.
- Adaptability to travel when required.
How to Apply
Please refer to the application instructions below.
Requirements
Grade 12 certificate and NQF 6 qualification in Information Technology / Computer Sciences.ITIL certificate and ICT Governance and Ethics will be an advantage.
Certification in CAN, CNE, MCITP, A+, N+, Networking+, Security+, Mobility+, CISA, CISM, CRISK, CGEIT as well as Microsoft certifications like MOS, MSCA Desktop will be an added advantage.
At least three (3) years’ experience at a supervisory level in Information Technology environment and must also have a valid Driver’s License.
Competencies: Experience in supporting transversal applications e.
g.
BAS, PERSAL, Logis, Safety web and Firewall as well as in ICT policy, process, procedure and standard development, Microsoft environment, open source and directory authentication systems and services.
Knowledge of procedure and process for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals such as printers and related hardware.
Monitoring the LAN’s and WAN’s.
Knowledge of the OSI model as well as Government Transversal Systems and Financial Systems.
Good communication (verbal and written), technical, interpersonal, problem solving and organizing skills.
Ability to work under pressure and in a team as well as able to travel when required.
Skills: Planning and organizing, financial management, Report writing, Communication and interpersonal, Problem solving, Computer literacy, Analytical, Client oriented, Project management, Team leadership, Planning and organizing, People management.
Job Duties
Manage, maintain, and ensure the availability of communication systems.Provide ICT service support for the computer software and applications, computer hardware, computer networks (Wide Area Network (WAN), and Local Area Networks (LAN), Virtual Private Network (VPN), Multi-Protocol Label Switching (MPLS).
Management and support for the Transversal Systems (Application software, connectivity, computer client software).
Manage, monitor and report on ICT service support and delivery.
Ensure ICT service requests and incidents are reported, addressed and resolved as per the service standards.
Ensure contractors deliver service correctly.
Manage resources, ICT risks and audit queries.
Manage staff performance in line with PMDS, including performance agreements and reviews.
Establish contingency plans with backup resources for ICT service support and delivery.
Assistance in the planning and research of ICT policy.
Development, review, and documentation of ICT policies, processes, procedures, and standards.
Development and implementation of network capacity management plans.
Management and maintenance of physical security systems.
Develop strategy for Ndoh Datacentre and physical environment controls as well as implement server environment controls in alignment to audit requirements and governance control and good practice.
Manage customer relations.
Liaise with users and work groups on their needs, questions, requests and problems with regard to network services.
Investigate current computers and compare with new trends and ensure current technology is capable.
