Administration Clerk – Johannesburg – Department Of Health

About the Role

The Department of Health is seeking dedicated individuals to join their team as Administration Clerks in Johannesburg. This vital role plays a significant part in supporting the claims management process, ensuring that the community receives the assistance they need. By providing general inquiry support and managing claims efficiently, you will help uphold the integrity of our public service and foster trust within the community.

As an Administration Clerk, you will be situated at the heart of Johannesburg, where your efforts will directly impact the lives of those who rely on our services. Your daily responsibilities will involve engaging with clients, responding to inquiries, and facilitating the accurate processing of claims. This position not only offers a chance to develop your administrative skills but also allows you to contribute meaningfully to the public health system in South Africa.

About the Department

The Department of Health is committed to delivering high-quality healthcare services to all South Africans. Its mission is to promote health, prevent illness, and provide access to affordable, effective care. Working for this department means being part of a larger goal to enhance the health and well-being of the nation’s citizens, thereby playing a crucial role in the public service landscape.

By joining the Department of Health, you will become part of a dynamic team dedicated to transforming healthcare access and ensuring fair treatment for all. The department values integrity, teamwork, and a strong commitment to service delivery, making it a meaningful place to build your career.

What You’ll Do

• Provide general inquiries support related to claims management.
• Attend to clients through the helpdesk and handle telephonic inquiries.
• Receive and upload documents onto the claims management system.
• Offer clerical support for claims processing and management.
• Liaise with external stakeholders regarding claim payment inquiries.
• Verify and check information on e-Tracker and the Mine Workers Benefit system.
• Ensure all compensation applications meet required standards and status.
• Assist in managing risk and auditing processes.
• Prevent fraudulent applications and unnecessary query locks.

What You’ll Need

• A Grade 12 certificate (NQF 4) is essential.
• Experience in office administration is advantageous.
• Knowledge of administrative duties and practices, with the ability to operate a computer.
• Understanding of Batho Pele principles and public service legislation.
• Good communication skills, both verbal and written.
• Strong interpersonal and teamwork skills, along with effective planning and organization abilities.
• Capability to work under pressure and maintain confidentiality.
• A valid driver’s license is required.

How to Apply

Please e-mail your application, quoting the correct reference number to the instructions below.