About the Role
The Department of Education is seeking a dedicated System Administrator to join its Head Office in Cape Town. This role plays a crucial part in maintaining the Learning Management System (LMS), which is essential for the delivery of high-quality educational services across the province. The System Administrator will ensure that the digital learning environment is robust, user-friendly, and aligned with the department’s values, directly impacting the quality of training available to educators and learners alike.
In this dynamic position, the System Administrator will support various internal teams by providing help desk assistance, managing system access, and resolving system-related queries. By overseeing the development and monitoring of digital content for the MyLearn application, this role is fundamental to enhancing the online learning experience, making it a vital component of the public service in South Africa.
About the Department
The Department of Education is committed to fostering an inclusive and effective educational system that meets the diverse needs of learners across the province. With a mission to provide quality education to all, the department strives to empower educators and learners through innovative technological solutions. Working in this department means contributing to the betterment of society by ensuring that education is accessible and effective for everyone.
What You’ll Do
- Maintain and manage the Learning Management System (LMS) to ensure smooth operation.
- Provide help desk support and resolve user queries related to the LMS.
- Create and develop engaging digital content for the MyLearn application.
- Supervise content creators and facilitators, ensuring alignment with training objectives.
- Collaborate with management to define strategies and policies for the LMS.
- Prepare quarterly reports on user activity, completion rates, and system challenges.
- Liaise with various stakeholders, including the People Development Centre and Online Academy.
What You’ll Need
- A Diploma or Degree (NQF level 6 or higher) in Information Technology, Computer Science, Information Systems, or a related field focusing on E-learning/System Administration.
- Proven experience in training, development, and e-learning system administration.
- Familiarity with Moodle or similar Learning Management Systems.
- Experience in instructional design and digital content creation.
- Strong project management, organizational, and planning skills.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Teams, SharePoint).
- Valid driver’s license and willingness to travel; flexibility to work irregular hours when required.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
Requirements
Minimum educational qualification: An appropriate Diploma/Degree qualification (NQF level 6) or higher in the following fields: Information Technology, Computer Science, Information Systems or a related field focusing on E-learning/Systems Administration.Experience: Appropriate experience in training, development, and e-learning system administration.
Appropriate experience working with Moodle or similar Learning Management Systems (LMS).
Appropriate experience in Instructional Design and digital content creation.
Appropriate experience engaging internal/external stakeholders and delivering system reports.
Inherent requirement of the job: Valid driver’s license and willingness to travel.
Willing to work irregular hours when required.
Competencies (knowledge /skills): Strong technical knowledge of Learner Management Systems (LMS) and e-learning support.
Excellent project management, organizational, and planning skills.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Teams, SharePoint).
Strong analytical skills with the ability to produce accurate, data-driven system reports.
Excellent written and verbal communication skills paired with problem-solving capabilities.
Job Duties
Maintain the Learning Management System, manage system access, provide help desk support, and resolve system-related queries.Create, develop, and monitor digital content for the MyLearn application, ensuring alignment with departmental values.
Supervise content creators and facilitators while engaging with subject matter experts to meet online training objectives.
Collaborate with management to define platform strategies/policies, and provide quarterly reports on user activity, completion rates, and system challenges.
Liaise actively with various stakeholders such as the People Development Centre, the Online Academy, and other relevant internal role players.
