About the Role
The Department of Postal Services is seeking dedicated individuals for the role of Senior Telecom Operator in Pretoria, Gauteng. This vital position involves managing and facilitating telephone services to ensure seamless communication within the department and with the public. As a Senior Telecom Operator, you will play an essential role in maintaining the flow of information and providing an important service that directly impacts the community and the efficiency of public service. Your contribution is crucial in ensuring that all calls are answered promptly, messages are delivered accurately, and that the department operates smoothly and effectively.
In this role, you will be responsible for a variety of tasks, from managing the switchboard to maintaining an up-to-date database of contact numbers. Your work will help in addressing general inquiries and directing callers to the appropriate officials. This position is not only about answering calls but also about providing exceptional customer service and ensuring that clients receive the information they need in a timely manner. By joining the Department of Postal Services, you will have the opportunity to make a difference in the lives of South Africans while advancing your career in the public service sector.
About the Department
The Department of Postal Services is committed to providing efficient postal services that connect communities across South Africa. Its mission encompasses improving communication, ensuring accessibility to postal services, and fostering a sense of unity among citizens. Working in this department means being part of a larger goal: to enhance the quality of life for all South Africans by ensuring that vital information flows seamlessly.
As an employee in the Department of Postal Services, you will be immersed in a culture of service and dedication, where your efforts help to maintain the backbone of communication within the country. You will join a team of professionals who are passionate about public service and strive to uphold the values of integrity, accountability, and excellence.
What You’ll Do
- Render telephone services efficiently and effectively.
- Maintain a detailed register of incoming and outgoing calls.
- Screen and forward calls to the appropriate officials.
- Receive, record, and deliver telephone messages accurately.
- Develop and maintain a comprehensive database of contact numbers.
- Provide information to clients and address general inquiries promptly.
- Manage switchboard services and ensure all lines are operational.
- Monitor telephone costs using the Telephone Management System.
- Report faults and defective equipment to the supervisor.
- Administer telephone accounts and complete registers as required.
What You’ll Need
- A Grade 12 Certificate.
- A minimum of 1 year of relevant experience in a switchboard environment.
- Proficiency in Microsoft Office packages.
- Strong telephone etiquette and customer care skills.
- Good verbal and written communication abilities.
- Interpersonal skills to engage with diverse individuals.
- Ability to work independently and take the initiative.
- Strong organizational skills and the ability to prioritize tasks.
How to Apply
Applications can be submitted by hand delivered during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park, Pretoria, 0002 or by email to [email protected].
Requirements
Minimum requirements: Applicants must be in possession of a Grade 12 Certificate.Minimum of 1-year relevant working experience within a switchboard environment Job related knowledge: Knowledge of Microsoft packages.
Job related skills: Telephone etiquette.
Computer literacy.
Customer care.
Good communication (verbal and written).
Interpersonal relations.
Ability to operate a switchboard.
Ability to communicate well with people at different levels and from different backgrounds.
Ability to learn the Department's service delivery components.
Ability to take initiatives.
Ability to work independently.
Ability to organise work.
Ability to prioritise work.
Job Duties
Render telephone services.Keep and maintain incoming and outgoing calls register of the component.
Screen and forward calls.
Receive telephone messages.
Record telephone messages.
Develop and maintain a database of contact numbers for all officials.
Provide information to clients and address all general enquiries.
Render customer services.
Ensure that consumers are referred promptly and correctly.
Ensure that customers are always attended to.
Supply basic information to customers regarding the department’s services when required.
Manage switchboard service.
Operate switchboard by always answering incoming and outgoing calls.
Keep database of other important contact numbers on an on-going basis.
Report faults on the telephone system and report to the supervisor and service provider when needed.
Identify and inspect default and defective equipment.
Utilise the Telephone Management System to monitor telephone costs on an ongoing basis.
Ensure that switchboard and all telephone lines are always in working condition.
Administer telephone accounts.
Complete telephone register and submit to supervisor.
Reconcile private telephone with register and submit to supervisor.
Implement barring and other facilities.
Update internal telephone directory when required.
Distribute internal telephone directory to internal users when required.
Print telephone cost report for each extension monthly.
Allocate and monitor pin codes.
