Senior Service Technician – Security Technology

Overview:
An internal vacancy at a national integrated security services provider, within the Security Technology Division, responsible for installation, maintenance, servicing and troubleshooting of security technology systems.

Requirements:
– Grade 12
– Minimum 3 years’ experience as a Senior Technician within the electronic security industry
– PSIRA registration and valid driver’s licence
– Proven experience installing, maintaining and repairing electronic security systems
– Gallagher Access Control Certification essential
– Able to read, write and communicate effectively in English

Technical Knowledge:
Strong understanding of CCTV systems, access control systems, perimeter protection solutions, gate motors, alarm systems, intrusion detection systems and electrical/electronic security principles.

Skills & Competencies:
Advanced fault-finding and diagnostic abilities; strong technical troubleshooting skills; able to read/interpret technical drawings and manuals; excellent communication and interpersonal skills; strong customer service orientation; effective time management and organisational skills; able to work independently and under pressure; strong attention to detail and problem-solving; high accountability, integrity and reliability.

Performance Measures:
System reliability and uptime; first-time fix rate; achievement of client/company SLA requirements; customer satisfaction ratings; compliance with safety/regulatory standards; accuracy and timeliness of service documentation; effective management of company vehicles, tools and equipment.

Working Conditions:
Full-time with potential overtime; availability for evenings/weekends when operationally required; regular travel to client sites and field-based work.