About the Role
The Department of Information and Communication Technology is seeking a skilled IT Technician to join their dynamic team in Zwelitsha. In this crucial role, you will ensure that technology systems are functioning seamlessly within the public service environment. Your expertise will directly impact the educational landscape, helping to provide a reliable network for teachers and learners in the Eastern Cape. By maintaining and enhancing IT infrastructure, you will play a vital role in facilitating access to information and resources, thereby enriching the lives of students and educators alike.
As an IT Technician, your responsibilities will include configuring and supporting various systems and applications such as BAS, PERSAL, and Office 365. This position is not only about troubleshooting and repairing hardware but also about fostering a collaborative environment with colleagues across departments. Your contributions will be instrumental in promoting an efficient and effective use of technology within schools, which is essential for the advancement of education in South Africa.
About the Department
The Department of Information and Communication Technology is dedicated to advancing technology in the public sector, ensuring that government services are accessible and efficient. With a mission to integrate innovative solutions and improve communication networks, this department plays a key role in enhancing the operational capabilities of various governmental bodies. Working here means being part of a team that is committed to making a significant impact on public service and community development through technology.
What You’ll Do
- Configure and provide technical support for various educational software and systems.
- Set up school networks to facilitate smooth operation for teachers and learners.
- Install and upgrade hardware and software to ensure usability and security.
- Troubleshoot and resolve hardware and software issues effectively.
- Conduct regular system backups and maintain technical documentation.
- Establish and maintain positive relationships with colleagues across departments.
- Provide first-line support for error reporting and user assistance.
- Perform tests and evaluations on new software and hardware.
What You’ll Need
- National Senior Certificate plus A+, N+ or a National Diploma in IT.
- A minimum of 3 years’ experience as a technician in the ICT environment.
- A valid Driver’s License.
- Strong problem-solving skills and a commitment to service excellence.
- Ability to communicate effectively and establish good working relationships.
How to Apply
Please forward your application, quoting the relevant reference number, to the link quoted in the specific advertisement below.
Requirements
National Senior Certificate plus A+, N+ OR National Diploma IT.3 years’ experience working as Technician in the ICT Environment.
A valid Driver’s License.
To ensure that all technological aspects of the department, including schools are functioning effectively and efficiently.
To perform an array of tasks related to computer systems, hardware, and software at levels of the ECDoE.
Job Duties
Configuration and technical / network support of BAS, PERSAL, EXAMS, EMIS, SASAMS.Microsoft OS, applications and office 365 email setup and configuration.
Setup school network for teachers and learners.
Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading anti-virus software to ensure security at the user level.
Performing tests and evaluations on new software and hardware.
Providing support to users and being the first line support of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Managing technical documentation.
Conducting regular system backups.
Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provision.
Providing technical reports for Districts / Head Office
