About the Role
The Department of Education is seeking five dedicated IT Technicians for Supply Chain Management & ICT positions based in various locations, including Alfred Nzo West and Nelson Mandela Bay. This role plays a crucial part in ensuring that education technology systems function seamlessly, enabling teachers and learners to access vital resources. By supporting the technical infrastructure, you will help create an effective learning environment for schools in the Eastern Cape, directly impacting the quality of education and the community’s growth.
As an IT Technician, your expertise will be essential in configuring and maintaining systems that support critical educational software, network configurations, and user support. The role requires a proactive approach to troubleshooting and problem-solving, ensuring that all technological aspects run smoothly. Your contributions will not only enhance the operational capabilities of educational institutions but also uplift the broader community by fostering a more connected and informed society.
About the Department
The Department of Education is dedicated to promoting quality education and ensuring that all learners have access to the necessary resources and technology to succeed. Its mission is to provide an inclusive educational environment that supports both teachers and students. Working in this department means being part of a team that values innovation and strives to improve the educational landscape in South Africa, making a tangible difference in the lives of many.
What You’ll Do
- Configure and provide technical support for essential educational systems like BAS, PERSAL, EMIS, and SASAMS.
- Set up and maintain school networks for optimal connectivity for both teachers and learners.
- Install and configure hardware and software components to ensure usability and security.
- Troubleshoot and resolve hardware and software issues, ensuring minimal disruption in services.
- Manage technical documentation and conduct regular system backups.
- Provide first-line support to users, addressing error reports and maintaining effective communication.
- Create technical reports for districts to ensure transparency and accountability.
What You’ll Need
- National Senior Certificate plus A+, N+ OR National Diploma in IT.
- A minimum of 3 years’ experience working as a Technician in the ICT environment.
- A valid driver’s license is essential for the role.
- Strong problem-solving skills and the ability to work collaboratively with various departments.
- Excellent communication skills to effectively support users and document technical processes.
How to Apply
Please forward your application, quoting the relevant reference number, to the link quoted in the specific advertisement below.
Requirements
National Senior Certificate plus A+, N+ OR National Diploma IT.3 years’ experience working as Technician in the ICT Environment.
A valid Driver’s License.
To ensure that all technological aspects of the department, including schools are functioning effectively and efficiently.
To perform an array of tasks related to computer systems, hardware, and software at levels of the ECDoE.
Job Duties
Configuration and technical / network support of BAS, PERSAL, EXAMS, EMIS, SASAMS.Microsoft OS, applications and office 365 email setup and configuration.
Setup school network for teachers and learners.
Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading anti-virus software to ensure security at the user level.
Performing tests and evaluations on new software and hardware.
Providing support to users and being the first line support of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Managing technical documentation.
Conducting regular system backups.
Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provision.
Providing technical reports for Districts.
