About the Role
The Department of Education is seeking dedicated IT Technicians to join their team at various institutes across the Eastern Cape, including the Maths & Science Institute, Language & Social Science Institute, Technical & Vocational Institute, and Leadership & Management Institute. This role is instrumental in ensuring that the technological aspects of the department function effectively and efficiently, impacting the educational experience of learners and teachers in 170 schools. By providing technical support and ensuring systems are operational, you will be contributing to the future of education in South Africa.
As an IT Technician, you will be at the forefront of technological advancements in education, working closely with educators and administrative staff to troubleshoot and resolve IT issues. Your expertise will enhance the learning environment, making technology more accessible and reliable for both teachers and students. This is a significant opportunity to make a difference in the public service sector and contribute to the overall mission of improving education in the country.
About the Department
The Department of Education is committed to providing quality education and fostering an environment where learners can thrive. With a mission to enhance educational outcomes through effective management and deployment of resources, the department plays a critical role in shaping the future of South Africa’s youth. Working here means being a part of a larger vision aimed at uplifting communities and enabling students to reach their full potential through innovative educational practices.
What You’ll Do
- Provide configuration and technical support for various educational systems including BAS, PERSAL, EXAMS, EMIS, and SASAMS.
- Set up and maintain school networks for teachers and learners to ensure seamless connectivity and accessibility.
- Install and configure hardware and software components to guarantee usability across all educational platforms.
- Troubleshoot and resolve hardware and software issues to minimize downtime and disruptions in service.
- Manage and perform regular system backups to secure data integrity and continuity.
- Offer first-line support to users, fostering strong relationships with colleagues and other departments.
- Prepare technical reports for district and head office to keep them informed of system performance and issues.
What You’ll Need
- A National Senior Certificate plus A+ and N+ certifications, or a National Diploma in IT.
- A minimum of 3 years’ experience as a Technician in an ICT environment.
- A valid Driver’s License to facilitate travel between schools and institutes.
- Strong problem-solving skills and the ability to communicate effectively with non-technical staff and users.
- A proactive attitude towards maintaining and improving IT systems in an educational setting.
How to Apply
Please forward your application, quoting the relevant reference number, to the link quoted in the specific advertisement below.
Requirements
National Senior Certificate plus A+, N+ OR National Diploma IT.3 years’ experience working as Technician in the ICT Environment.
A valid Driver’s License.
To ensure that all technological aspects of the department, including 170 schools are functioning effectively and efficiently.
To perform an array of tasks related to computer systems, hardware, and software at levels of the ECDoE.
Job Duties
Configuration and technical / network support of BAS, PERSAL, EXAMS, EMIS, SASAMS.Microsoft OS, applications and office 365 email setup and configuration.
Setup school network for teachers and learners.
Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading anti-virus software to ensure security at the user level.
Performing tests and evaluations on new software and hardware.
Providing support to users and being the first line support of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Managing technical documentation.
Conducting regular system backups.
Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provision.
Providing technical reports for Districts / Head Office
