Information Technology Technician – Bloemfontein – Department Of Information And Communication Technology

About the Role

The Department of Information and Communication Technology is excited to announce a vacancy for an Information Technology Technician based in Bloemfontein. This pivotal role is essential for maintaining the integrity of IT systems that support various public services and enhance the efficiency of government operations. As a technician, you will be at the forefront of ensuring that end-users receive top-notch technical support and that all IT standards and policies are adhered to, ultimately benefiting the community and promoting a seamless user experience across the board.

Your day-to-day responsibilities will include managing calls logged on the call management systems, providing end-user support, and performing quality control for the Local Area Network (LAN). By addressing technical issues and implementing solutions, you will help improve the functionality and reliability of IT services, making a positive impact on the operations of public service in the Free State region. This role is not just about fixing problems; it’s about playing a vital part in the smooth delivery of government services to the citizens of South Africa.

About the Department

The Department of Information and Communication Technology is dedicated to enhancing the effectiveness of government through the strategic use of technology. Its mandate includes providing comprehensive IT support, ensuring compliance with IT policies, and fostering innovation within the public sector. Working here means contributing to a mission that prioritizes technological advancement and improved public service delivery, making your role vital in shaping a more efficient government.

What You’ll Do

• Manage and respond to calls logged on the call management systems.
• Provide end-user support for hardware, software, and network connectivity issues.
• Ensure compliance with IT policies, norms, and standards.
• Perform installations, maintenance, and upgrades of computer hardware.
• Install and upgrade software applications as needed.
• Maintain internet and email client services.
• Keep antivirus software and operating systems up to date.
• Initiate and coordinate change control procedures.
• Provide technical input for training and development of end-user skills.
• Conduct routine backups for all available servers.
• Compile monthly performance reports.
• Assist the Deputy Director with IT-related tasks and perform overtime and standby duties as necessary.

What You’ll Need

• A National Diploma or Degree in Information Technology.
• A minimum of three years of relevant experience in IT.
• A valid unexpired driver’s license.
• Certifications such as Certified Microsoft Engineer, MCSA, or MCSE are advantageous.
• Required certifications: A+ and Network+.
• Knowledge of Windows operating systems (7, 8, 10), MS Office (2010, 2013, Office 365), and ITIL.
• Strong customer service skills, leadership qualities, and the ability to work under pressure.
• Good communication skills, both verbal and written.
• Willingness to travel to various remote sites and offices as needed.

How to Apply

Please refer to the application instructions below.