About the Role
The Department of Information and Communication Technology is seeking a dedicated individual for the position of Deputy Director: ICT Operations at our Head Office in Cedara, KwaZulu-Natal. This pivotal role is integral to ensuring that our information and communication technology systems run smoothly and efficiently, directly impacting the quality of public service delivered to the community. Your contributions will help the department maintain high standards in ICT support services, enhancing the overall functionality of our systems and ensuring that they meet the needs of the public effectively.
In this role, you will manage ICT support services, oversee the provision of ICT infrastructure, and ensure compliance with service level agreements. Your efforts will not only support the internal operations of the department but will also play a crucial part in the broader mission of the government to provide transparent and effective public services. This is a chance to make a real difference in the lives of South Africans by ensuring that the technology that supports public services operates at peak performance.
About the Department
The Department of Information and Communication Technology is focused on driving innovation and improving service delivery through the effective use of technology across government entities. Our mission is to create an integrated, efficient, and secure ICT environment that enhances public service delivery in South Africa. Working here means being part of a team that is committed to fostering technological advancement and promoting digital transformation within the public sector.
What You’ll Do
- Manage and coordinate ICT support services to ensure operational efficiency.
- Oversee the provision and maintenance of ICT infrastructure.
- Monitor and manage service level agreements related to ICT operations.
- Lead the administration of ICT services within the department.
- Manage resources effectively within the sub-directorate to achieve departmental objectives.
What You’ll Need
- A National Diploma (NQF level 6 qualification) in Computer Science or Information Technology.
- A valid driver’s license.
- At least 3 years of junior management experience in an ICT environment.
- Strong knowledge of networking, hardware and software, and Microsoft support.
- Familiarity with project management, ICT security, and helpdesk operations management.
- Excellent analytical, communication, and interpersonal skills.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
Requirements
A National Diploma (NQF level 6 qualification) in Computer Science or Information Technology and a valid driver's license.Experience: 3 years junior management experience in an ICT environment.
Knowledge: Networking, Hardware and Software, SharePoint infrastructure, Microsoft support, Helpdesk operations management, ICT Security, 4IR support, GIS infrastructure support, Project management, RSA Constitution, Public Service Act, Public Administration Management Act, Public Service Regulations, Directive on Human Resources Management and Development for Public Service Professionalisation, Labour Relations Act, Employee Performance and Management System, Basic Conditions of Employment Act.
Skills: Computer proficiency, Language, Accuracy, Listening, Presentation, Analytical thinking, Interpersonal relations, Strategic planning, Research, Policy analysis, Time management, Report writing, Problem solving, Communication, Self-disciplined and ability to work under pressure with minimum supervision, Project management, Project planning, Information management, Relationship management and decision-making.
Job Duties
Manage ICT support services.Manage the provision of ICT Infrastructure.
Manage the service level agreement with regard to the operations of the service.
Manage the provision of ICT administration services.
Manage the resources of the sub-directorate.
