About the Role
The Department Of Public Service And Administration is seeking a skilled Deputy Director: Change Management and Service Delivery to join their team in Pretoria. This role is pivotal in driving the department’s change management initiatives and enhancing service delivery standards across various sectors of public service. The successful candidate will work closely with stakeholders to ensure a smooth transition during change initiatives, helping to foster a culture of adaptability and responsiveness within the department.
The Deputy Director will play an essential role in aligning the department’s goals with the needs of the community. By implementing effective change management strategies, the position aims to improve service delivery and increase citizen satisfaction. This role not only contributes to the overall efficiency of the department but also directly impacts the quality of public services offered to the residents of Pretoria and beyond.
About the Department
The Department Of Public Service And Administration is committed to transforming public service delivery in South Africa. Its mission is to create a responsive, accountable, and efficient public service that meets the needs of citizens. The department champions initiatives that enhance transparency, support innovation, and foster continuous improvement in service delivery, making it a meaningful place to work for those passionate about public service.
What You’ll Do
- Design and implement change management initiatives that align with departmental goals.
- Develop, review, and monitor the departmental change management framework.
- Collaborate with stakeholders to determine change requirements and facilitate effective communication.
- Conduct culture surveys and audits to assess departmental change needs.
- Develop training programs to empower change agents within the department.
- Coordinate the implementation of service delivery improvement plans.
- Oversee the development and management of a complaints and compliments system to enhance service quality.
- Facilitate community outreach through initiatives such as Know Your Rights campaigns.
- Prepare annual reports on departmental performance against service delivery standards.
What You’ll Need
- A recognized NQF level 7 qualification in a relevant field such as Work Study, Operations Management, or Change Management.
- A minimum of 5 years’ experience in change management, organizational development, or service delivery improvement, with at least 3 years in a supervisory role.
- Strong knowledge of relevant legislation and frameworks, including the Public Service Act and Batho Pele principles.
- Excellent communication, interpersonal, and analytical skills.
- Proven ability to work collaboratively and lead teams effectively.
- A valid driver’s license is required; candidates with disabilities preventing them from driving will still be considered.
How to Apply
Please refer to the application instructions below.
Requirements
A recognised NQF level 7 qualification in Work Study / Management Services / Operations Management / Organisational Development / Change Management / Industrial Psychology / Human Resource Management or related field.5 years’ experience in change management, organisational development, service delivery improvement, Batho Pele and/or operations management environment, of which three (3) years must be at supervisory level.
Legislative and Regulatory Framework: Public Service Act of 1994 as amended.
Public Service Regulations, 2016 as amended.
Public Finance Management Act, 1999 as amended (PFMA).
Treasury Regulations of 2005 as amended.
The white Paper on Transforming Public Service Delivery (Batho Pele) (WPTPSD), 1997.
Public Service Charter Directive.
Operational Management Framework.
Complaints and Compliments Management Framework (CCMF), 2013.
All applicable directives from relevant authorities).
Knowledge of: Policy development, analysis and implementation.
Change Management.
Project Management.
Customer Focus and Responsiveness.
Service Delivery Innovation.
Programme and Project Management.
People management and empowerment.
Organisational, planning and co-ordination skills.
Good communication skills (verbal and written).
Computer literacy.
Interpersonal skills.
Analytical skills.
Problem solving skills.
Team Leadership.
Research skills.
Facilitation and presentation skills.
Ability to work individually and in a team.
Innovative.
Conflict Resolution.
Articulate.
Initiative.
Impact and 115 Influence.
A valid driver’s licence (Persons with disabilities that prevent them from driving will still be considered).
