Deputy Director – Cape Town – Government Pensions Administration Agency

About the Role

The Government Pensions Administration Agency (GPAA) is seeking a dedicated Deputy Director for its Provincial Office in Cape Town, Western Cape. This pivotal role plays an essential part in managing customer relationships and ensuring effective operations within the provincial office. As South Africa continues to evolve, the GPAA remains committed to delivering quality service and support to its constituents, making this position vital to enhancing the community’s trust in public service.

In this role, you will be at the forefront of implementing strategic objectives that directly impact the lives of South African citizens. By streamlining processes and ensuring adherence to the Batho Pele Principles, you will contribute to a culture of efficiency and responsiveness in delivering pension services. Your leadership will guide the team in achieving operational excellence, fostering relationships with stakeholders, and championing the GPAA’s mission to provide exceptional service to the public.

About the Department

The Government Pensions Administration Agency (GPAA) is dedicated to managing and administering pension benefits for all eligible South Africans. With a mandate to ensure financial security for our citizens in their retirement years, the GPAA plays a crucial role in the public service landscape. By working here, you will be part of a team that upholds the values of integrity, accountability, and service excellence, contributing significantly to the well-being of individuals and communities across the nation.

What You’ll Do

• Manage customer relationships and ensure effective operations within the provincial office.
• Develop and maintain an annual performance plan complemented by action plans for service delivery.
• Provide inputs on policy development and ensure effective implementation within the office.
• Streamline processes to enhance accuracy and efficiency in operations execution.
• Ensure adherence to the Batho Pele Principles in all interactions with customers.
• Develop and manage statistical information on service standards and operational bottlenecks.
• Implement quality assurance and data quality strategies.
• Build and maintain relationships with stakeholders to enhance service delivery.
• Monitor compliance with safety and health regulations, as well as risk management practices.
• Compile operational plans and reports while keeping abreast of relevant legislation.

What You’ll Need

• A relevant three-year Bachelor’s Degree/B Tech or equivalent qualification with at least six years of experience in customer service management.
• Three years of managerial or middle management experience.
• Proficient in Microsoft Office and knowledge of GEPF services and products.
• Strong customer service and stakeholder management skills.
• Excellent written and verbal communication skills with strong organizational abilities.
• Problem-solving and conflict resolution skills, along with the ability to work in a team.
• Proven ability to build strong relationships and networks.
• A results-driven, proactive, and ethical approach to work.

How to Apply

Please submit your application before the closing date as late applications will not be considered.