About the Role
The Department of Health is looking for a dedicated Deputy Director: Business Process Analyst to join their team in Pretoria. This pivotal role is crucial in leading the development, analysis, optimisation, and standardisation of business processes that support the digital health transformation in South Africa. The successful candidate will contribute significantly to enhancing service delivery in the health sector, thereby positively impacting the community by ensuring better health outcomes through effective digital solutions.
This position is not just about managing processes; it’s about driving change in the health sector. By aligning digital health solutions with the business needs of the department, the Deputy Director will play a vital role in shaping the future of health services in the country. This is an opportunity to work in a meaningful capacity, where your efforts directly contribute to the improvement of healthcare services for all South Africans.
About the Department
The Department of Health is committed to ensuring the health and well-being of all South Africans. Its mandate encompasses the establishment of a comprehensive health system that is accessible, equitable, and sustainable. Working within this department means being part of a mission that aims to deliver quality healthcare, promote wellness, and prevent disease across the nation. The focus on digital health transformation highlights the department’s dedication to innovation and efficiency in public service.
What You’ll Do
- Lead the development and implementation of the Business Process Management (BPM) strategy for Digital Health systems.
- Conduct analysis and optimisation of business processes to enhance service delivery.
- Oversee the creation and quality assurance of Business Requirements Specifications and Functional Requirements Specifications.
- Ensure compliance with departmental and digital health governance frameworks.
- Manage the business process analysis function and drive continuous improvement initiatives.
- Develop operational plans and monitor performance indicators, reporting progress to the Director.
- Provide leadership in identifying and managing risks within the Directorate.
What You’ll Need
- A Grade 12 certificate and a Bachelor’s Degree (NQF 7) in Information Systems, Business Analysis, Business Process Management, Informatics, or Computer Science.
- At least three years’ experience at Assistant Director or equivalent level in business analysis or process management.
- Proven expertise in requirements elicitation, analysis, and documentation.
- Familiarity with Business Analysis frameworks and methodologies like BABOK.
- Knowledge of Agile delivery and Enterprise Architecture principles.
- Strong communication and stakeholder engagement skills.
- A valid driver’s license is essential.
How to Apply
Applications can be submitted by hand delivery during office hours to 20 Steve Biko Street, Agriculture Place, Arcadia, Pretoria, 0002 or by email [email protected].
Requirements
A Grade 12 certificate and an appropriate Bachelor’s Degree (NQF 7) in Information Systems/ Business Analytisis / Business Process Management/ Informatics or Computer Science as recognised by SAQA.At least three (3) years’ experience at Assistant Director or equivalent level in business Analysis, Business Process Management, business process improvement or system analysis.
Proven Experience in requirements elicitation, analysis and documentation; business process modelling and re-engineering; functional requirements; user stories; acceptance criteria; business use cases and process flows.
Knowledge and application of recognised Business Analysis frameworks and practices such as BABOK.
Relevant Business Analysis certification will be advantageous.
Knowledge of business process improvement methodologies and an understanding of Agile delivery, systems development and Enterprise Architecture principles.
Experience with SQL and BI reporting will be advantageous.
Basic understanding of the health sector, with knowledge of the South African Digital Health and NHI environment being advantageous.
Good communication (verbal and written).
Proven stakeholder engagement, facilitation, analytical, problem-solving, communication and people management skills.
Basic understanding of the health sector, with knowledge of the South African Digital Health and NHI environment being advantageous.
Knowledge of applicable public-sector legislation and governance requirements.
A valid driver’s license.
Job Duties
Lead the development, analysis, optimisation and standardisation of business processes to support digital health transformation.Develop and implement the Business Process Management (BPM) strategy, framework, methodologies and standards for Digital Health systems.
Ensure digital health solutions are aligned with business needs and support effective service delivery.
Oversee the development and quality assurance of Business Requirements Specifications, Functional Requirements Specifications, user stories and acceptance criteria.
Provide governance and stakeholder leadership to ensure compliance with departmental and digital health standards.
Establish and monitor compliance with Business Analysis standards, Digital Health governance frameworks, Enterprise Architecture and departmental policies.
Manage the business process analysis function and drive continuous improvement.
Develop operational plans, monitor performance indicators and report on programme performance and progress to the Director.
Provide 91 leadership in the identification, management and monitoring of risks and audit matters.
Develop, implement and monitor the Directorate's risk management plan and risk register.
