Customer Care Agent – Pretoria – Department Of Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking a dedicated Customer Care Agent based in Pretoria. This role plays a crucial part in enhancing the Government Employees Housing Scheme (GEHS) by providing vital support to government departments and employees. As a Customer Care Agent, you will be at the forefront of addressing queries, complaints, and disputes, ensuring that government employees receive the assistance they need regarding housing allowance benefits. Your contributions will directly impact the well-being of public servants and their families, making a real difference in the community.

Located in the vibrant city of Pretoria, this position offers a unique opportunity to be part of a team that champions the principles of Batho Pele, which emphasize the importance of putting citizens first. In this role, you will not only resolve issues but also educate and empower government employees through outreach programs, solidifying your role as a key player in public service.

About the Department

The Department of Public Service and Administration is dedicated to improving the efficiency and effectiveness of the public service in South Africa. Its mission is to promote good governance, transparency, and accountability while ensuring that public servants are well supported in their roles. Working in this department means being part of a team that strives to uphold the values of service excellence and integrity, making a meaningful contribution to the lives of South Africans.

What You’ll Do

• Provide capacity building and support on GEHS services and products to government departments and employees.
• Address customer queries, complaints, and disputes related to GEHS products and services.
• Assist government employees with the enrollment process for the GEHS.
• Handle incoming calls and emails from government employees, directing relevant queries to appropriate officials.
• Organize educational and outreach sessions for government departments to enhance understanding of GEHS.
• Develop project plans for GEHS educational initiatives.
• Support content development for GEHS branding, marketing materials, and website updates.

What You’ll Need

• A Senior Certificate and a minimum qualification at NQF Level 4 in Customer Care, Marketing, Communications, or Human Resource Management, as recognized by SAQA.
• Knowledge of the Government Employees Housing Scheme and its offerings.
• Familiarity with public service administration and relevant legislation, including the Public Service Act and Regulations.
• Strong written and verbal communication skills, as well as facilitation and presentation abilities.
• Excellent planning and organizing skills, with proficiency in computer usage.
• Attributes such as good telephone etiquette, resourcefulness, and resilience.
• Customer care and marketing skills are essential for success in this role.

How to Apply

Please refer to the application instructions below.