About the Role
The Department of Employment and Labour is seeking a Client Service Officer for Public Employment Services at the Postmarsburg Labour Centre. This role is integral to the community in KwaZulu-Natal, as it focuses on providing essential registration services to work-seekers. By helping individuals connect with employment opportunities, you will directly contribute to the economic empowerment of the community, enhancing their quality of life and fostering a more robust workforce in South Africa.
As a Client Service Officer, you will be the first point of contact for work-seekers, guiding them through the registration process on the Employment Services System (ESSA). This position not only aids in administrative functions but also plays a crucial role in referrals for employment counseling services, ensuring that individuals receive the support they need to navigate the job market effectively. Your efforts will help bridge the gap between those seeking work and available opportunities, making a tangible difference in the lives of many.
About the Department
The Department of Employment and Labour is committed to creating a fair and equitable job market in South Africa. Its mission encompasses the development and implementation of policies that promote decent work opportunities, ensuring that all citizens have access to employment services. Working here means being part of a dedicated team that strives to uphold the rights of workers while fostering an environment of growth and development within the public service sector.
This department plays a crucial role in shaping the landscape of employment in South Africa. By focusing on employment services, it aims to connect job seekers with opportunities, ultimately contributing to the country’s economic stability and growth. Being part of this team means you will be directly involved in making a positive impact on the lives of many South Africans.
What You’ll Do
- Register work-seekers on the Employment Services System (ESSA)
- Provide administrative support for work and learning opportunities
- Refer work-seekers for Employment Counseling services
- Assist with general administrative duties as required
- Participate in advocacy sessions to promote employment services
What You’ll Need
- Grade 12 / National Senior Certificate
- Knowledge of Departmental Policies, Labour Legislation, and Employment Services Act
- Strong computer literacy and communication skills
- Good interpersonal and problem-solving abilities
- Proficiency in telephone etiquette and interviewing techniques
- Ability to interpret legislation
How to Apply
Please refer to the application instructions below.
Requirements
Grade 12 / National Senior Certificate.Knowledge: Departmental Policies, Procedures and Guidelines, Labour Legislation and Regulations, Employment Services Act, Public Service Act and Regulations, Batho Pele Principles.
Skills: Computer Literacy, Communication, Interpersonal, Problem Solving, Listening, Telephone Etiquette, Interviewing, Ability to Interpret Legislation.
Job Duties
Render registration services of work-seekers on ESSA.Render registration administrative services of work and learning opportunities on ESSA.
Refer 18 work seekers for Employment Counselling services.
Provide administrative support with the filling of work and learning opportunities.
Render general administrative duties and participate in advocacy sessions as and when required.
