About the Role
The Department of Information and Communication Technology is seeking a dedicated Assistant Director: Desktop Support based in Kimberley. This role plays a crucial part in ensuring that the department’s ICT infrastructure runs smoothly and efficiently, serving the needs of both staff and the community. By overseeing desktop support and managing IT assets, the Assistant Director contributes significantly to improved communication and service delivery within the public sector, ultimately enhancing the community’s access to essential services.
In this position, you will take on a leadership role, supervising a team of ICT professionals while ensuring that all technological resources are maintained and managed properly. Your expertise will not only help secure data integrity and maintain computer systems but will also support the ongoing development of staff, fostering a motivated and effective team. This is an exciting opportunity to make a real difference in the public service landscape of South Africa.
About the Department
The Department of Information and Communication Technology is dedicated to enhancing public services through innovative technology solutions. Its mission is to ensure that all government departments have access to reliable and efficient ICT services, enabling them to serve the public effectively. Working here means being part of a forward-thinking team that values collaboration and continuous improvement, making a meaningful impact on the lives of South Africans.
What You’ll Do
- Assist in planning and managing ICT desktop support for the department.
- Ensure data integrity and perform regular maintenance on computer systems.
- Configure hardware and software for all departmental users.
- Oversee network device configurations and email account setups.
- Manage IT equipment maintenance and disposal according to prescribed procedures.
- Provide technical guidance and supervision to the ICT Infrastructure team.
- Develop, implement, and monitor IT-related policies and procedures.
- Ensure compliance with IT security standards and manage IT project implementation.
- Support interactive technologies and maintain IT asset registers in line with best practices.
What You’ll Need
- A National Diploma (NQF level 6) in Information Technology or a related field.
- A minimum of three years’ supervisory experience in ICT support.
- Specialist training in desktop and network support is essential.
- Proficiency in Microsoft Systems, Server administration, and Active Directory.
- Strong skills in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- A valid driver’s licence is required.
- Excellent interpersonal, communication, and leadership skills.
- Ability to maintain confidentiality and handle sensitive information.
How to Apply
Please refer to the application instructions below.
Requirements
Applicants should be in possession of a National Diploma (NQF level 6) in Information Technology/Computer Science-related qualification.Three (3) years’ proven experience at supervisory level in Information Communication Technology support.
Specialist training with desktop and network support is essential.
Experience in Microsoft Systems and Server administration including Active Directory Users and Computers, Group Policy Management, Desktop Virtualisation Administration, and associated software.
Good computer skills (including Excel, Word, PowerPoint and Outlook).
A valid driver’s licence.
Competencies: The following key competencies and skills are required for the position: Good computer skills (including Excel, Word, PowerPoint and Outlook).
Good interpersonal skills and communication skills (verbal and written).
Good administration, presentation and reporting skills.
Leadership and management skills.
Ability to maintain a high level of confidentiality.
Job Duties
Responsible for assisting in planning of ICT desktop support for the Department.Ensuring data integrity and computer maintenance.
Configure computer hardware and software.
Configure network devices and email accounts for all users in the Department.
IT equipment maintenance and disposal by following prescribed procedure.
Assist with specification of ICT equipment.
Attend relevant meetings and development opportunities.
Develop, implement and monitor related risks, IT-related policies and procedures.
Relevant Public Service Regulations.
Supervising the ICT Infrastructure team, providing direction and developing staff to ensure team 241 members are effective, motivated, accountable and provide a high level of service.
Oversees ICT project implementation, application support and ensures compliance with IT security standards.
Provides supervision and technical guidance to IT Support Technicians, manages service desk escalations, and ensures SLA adherence.
Supports interactive technologies and maintains IT asset registers while staying aligned with IT best practices and policies.
