Administrative Officer: Patient Administration – Witbank – Witbank Hospital

About the Role

The Witbank Hospital is seeking a dedicated Administrative Officer for Patient Administration to join its dynamic team. Located in the Nkangala District, this role is pivotal in ensuring that patient administrative processes run smoothly within the hospital’s internal medicine department. By managing patient records and facilitating the collection of revenue, you will be making a significant contribution to the healthcare services provided to the community of Witbank and surrounding areas. This position operates on a 24-hour shift system, reflecting the commitment to providing continuous care and support to patients.

In this role, you will not only handle vital administrative tasks but also play a critical part in the overall patient experience. Your efforts will enhance the efficiency of hospital operations, enabling healthcare professionals to focus on patient care. Your work will directly impact the lives of countless individuals, making this a rewarding opportunity for those passionate about public service and healthcare.

About the Department

Witbank Hospital is committed to delivering high-quality healthcare to its patients while upholding the values of compassion, integrity, and excellence. The hospital’s mission is to provide accessible and comprehensive medical services to the community, ensuring that every patient receives the care they need. Working at Witbank Hospital means being part of a team that prioritizes the health and well-being of its community, making a meaningful difference in the lives of the people it serves.

What You’ll Do

• Manage patient administration in a 24-hour shift system
• Oversee and maintain internal controls for revenue collection
• Process debtors’ accounts and manage banking of collected revenue
• Ensure the proper classification and re-classification of patients
• Compile management reports and manage the archiving of patient records
• Evaluate staff performance according to the performance management system
• Prepare on/off duty schedules for staff, including ward clerks
• Control overtime, standby, and public holiday claims
• Supervise queue marshals, porters, and mortuary services
• Handle patient administration inquiries and assist with case management
• Compile daily, weekly, and monthly statistics and reports

What You’ll Need

• Senior Certificate / Grade 12
• Three (3) years of experience in Patient Administration or a Diploma/Degree (NQF Level 6/7) in Public Administration or Public Management recognized by SAQA
• Extensive knowledge of outpatient administration, reception, and help desk functions
• Familiarity with PEIS, Billing system, and UPFS user guide/procedure book
• Understanding of Revenue policies and sector financial administration provisions of PFMA
• Knowledge of relevant prescripts such as Government Gazette
• Strong communication and report writing skills
• Computer literacy and ability to work under pressure
• Willingness to work extra hours in a 24-hour shift environment
• A valid driver’s license is an added advantage

How to Apply

Please submit your application before the closing date as late applications will not be considered.