Ui Claims Officer

Published: 23 July 2025

📋Job Overview

Are you ready to kickstart your career in public service while making a real impact in your community? Here’s an exciting opportunity to join the Department of Employment and Labour as a **UI Claims Officer** in the vibrant **Western Cape**! As a UI Claims Officer, your role will be crucial in helping individuals navigate the unemployment insurance system.

Every day, you will receive and assess UI claims, register employers, and verify employee declarations according to established procedures. You’ll also be responsible for processing payments for approved claims within set timeframes, ensuring that your community members receive the support they need when they need it most.

Additionally, you’ll be the friendly face addressing inquiries related to claims, providing vital assistance to those seeking help. This position is not just about paperwork; it’s about serving your fellow South Africans during challenging times. By ensuring that claims are processed efficiently and accurately, you contribute directly to the stability and well-being of individuals and families across the province.

Your work will help reduce financial stress for many, making a tangible difference in your community. For young South Africans looking to establish a rewarding career in government, this is a fantastic entry-level opportunity. It offers the chance to gain professional experience in the public sector while receiving valuable training that will enhance your skills.

This role is perfect for those who thrive in a supportive environment where they can grow, learn, and truly make a difference.

With ten available posts, you have a great chance to step into a stable job that not only provides personal growth but also allows you to be part of a dedicated team committed to public service. If you’re passionate about helping others and eager to start a career in government jobs, the UI Claims Officer position at the Department of Employment and Labour is the perfect next step for you. Don’t miss out on this chance to be part of something bigger while building your future!

📋 Job Details

💰 Salary: R269 499 per annum
📍 Location: Provincial Office: Western Cape
📧 Applications: Jobs-WC6@LABOUR.gov.za Chief Director: Provincial Operations: PO Box 872, Cape Town, 8000 or hand deliver at: Department of Employment and Labour, No.9 Long Street, Cnr Riebeeck and Long Street, Cape Town
❓ Enquiries: Mr. Q Bowman Tel No: (021) 441 8120

📝Requirements

Grade 12/Senior Certificate. 0 to 6 months’ experience. Knowledge: Unemployment Insurance Act, Unemployment Insurance Contributions Act, Public Service Regulation, Public Service Act, Batho Pele Principles, Departmental Policies and Procedures, Customer Care. Skills: Communication (verbal and written), Listening, Computer Literacy, Customer Relations, Decision Making.

Key Duties & Responsibilities

Receive and assess all the UI Claims on the relevant systems in line with the Standard Operating Procedure (SOP). Register all employers and verify the declaration of employees as per the relevant prescripts. Execute the payment of approved claims as per the set time frames. Attend to enquiries relating to all processed claims or any other matter relating to the processing of claims. Perform administrative duties in the section.

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