The National Treasury is seeking a Service Desk Manager for its Pretoria office.
This pivotal role entails overseeing service and operations management, ensuring the smooth functioning of ICT services in accordance with established service level agreements.
Daily tasks include analyzing processes for improvement, implementing best practices aligned with the ICT Infrastructure Library, and addressing complex hardware and software issues.
The Service Desk Manager will also be responsible for managing the entire support call process, ensuring that customer expectations are met and exceeded.
This position plays a significant role in supporting the National Treasury’s objectives, directly impacting various stakeholders and the broader community.
By enhancing ICT service delivery, the Service Desk Manager will contribute to the efficiency and effectiveness of government operations, ultimately benefiting South African citizens.
The role is essential for maintaining compliance with regulatory requirements and enhancing the overall quality of public service.
For young professionals, this role offers a fantastic opportunity to gain valuable experience in the public service sector.
It promises stability and the chance to develop professional skills within a government environment.
The Service Desk Manager will engage with diverse stakeholders, offering a platform for growth and the chance to make meaningful contributions to the community.
This position is ideal for those eager to start a career in government, as it opens doors to future opportunities within the public sector.
Embrace this opportunity to make a difference while building a solid foundation in the field of ICT management.
The Service Desk Manager role at the National Treasury is not just a job; it’s a chance to contribute to the greater good while advancing your career in South Africa’s government landscape.
