Claims Assessor

Published: 23 July 2025

๐Ÿ“‹Job Overview

Are you looking for a stable and rewarding career in public service? Here’s your chance to make a real impact in your community as a Claims Assessor at the Labour Centre in Welkom, Free State!

In this vital role within the Department of Labour, you’ll be at the forefront of adjudicating customer claims, ensuring that individuals receive the compensation they’re entitled to. Your daily tasks will involve preparing and managing complex claims, coordinating and approving Compensation Benefits, and providing support to customers through claims inquiries and advocacy sessions. Plus, you’ll have the opportunity to supervise staff, helping to foster a collaborative environment that prioritizes excellent service delivery.

But why does this role matter? As a Claims Assessor, you will play a key part in supporting South Africans who rely on government assistance during challenging times.

Your work will directly contribute to the well-being of individuals and families, helping them navigate the often complicated claims process and ensuring they receive the help they need. By joining the Department of Labour, you’ll not only be building a fulfilling career but also actively contributing to the betterment of your community and country. This position is a fantastic opportunity for young people eager to enter the world of government jobs.

It offers stability, allowing you to build a secure future while gaining invaluable professional experience. You will receive training and growth opportunities that will enhance your skills in claims processing, customer service, and staff management. Plus, you’ll have the chance to make a meaningful difference in people’s lives, embodying the essence of public service.

If youโ€™re ready to embark on a meaningful career path, apply for the Claims Assessor position today and take the first step towards a rewarding journey in public service!

๐Ÿ“‹ Job Details

๐Ÿ’ฐ Salary: R325 101 per annum
๐Ÿ“ Location: Labour Centre: Welkom, Free State 9
๐Ÿ“ง Applications: Chief Director: Provincial Operations: Private Bag X522, Bloemfontein, 9300 Or hand deliver at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein. Email: Jobs-fs11@labour.gov.za
โ“ Enquiries: Mr E Qhalane Tel No: (057) 391 0200

๐Ÿ“Requirements

Undergraduate qualification (NQF level 6) as recognised by SAQA in Public Management/ Business Management/ Operations Management/ Management/HRM/ Nursing/ Law/ LLB/ BCom/ Finance/ Administration. 1-year functional experience in claims/medical processing environment. Knowledge: Relevant regulations, laws and legislation, Treasury Policies and PFMA Regulations (Legislative Framework), Claims Handling, Brand and Customer Oriented Service Delivery, Relevant Compensation Fund policies, procedures and business processes, Public Service Act and Regulations, COID Tariffs, Public Service Charter, Approved COID Delegation, Promotion of Access to Information Act, Road Accident Fund (RAF) Act, Occupational Health and Safety Act (OHS), The Constitution of RSA. Skills: Claims registration, Tariffs Administration, Communication verbal and writing, Analysing & Interpreting Information (Data Analytics), Claims Assessment/ Settlement, Post claims management and settlement, Claims handling, Claims verification and validation, Monitoring & Evaluation, Data gathering Analysis.

โšกKey Duties & Responsibilities

Adjudicate registered customer claims as per the delegationโ€™s requirements. Prepare complex claims. Coordinate, capture and approve Compensation Benefits. Handle claims enquiries and advocacy sessions. Supervision of staff.

Want more details on this job?

Sign in to view application details, how to apply, and other important information that could give your application the edge.

Looking for more jobs?

If you enjoyed this job, check out more helpful jobs below to support your employment journey – from job-hunting tips, job search and guidance to real-life stories and classroom insights.